Best NDIS Software for Providers in Australia

Running an NDIS business involves managing participants, rosters, support workers, documentation, compliance, invoicing, claims and payroll - often across multiple systems.

The right NDIS software can bring these processes together, reduce administration and improve operational efficiency.

In this guide, we compare four leading NDIS software options for Australian providers in 2026: Imploy, ShiftCare, Brevity and Lumary, highlighting their key features, strengths, limitations and pricing.
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What Is NDIS Software?

NDIS software is a digital platform designed to help disability service providers manage their day-to-day operations.

Depending on the platform, it can bring together:

• Participant and client management
• NDIS plan and funding management
• Rostering and scheduling
• Support worker management
• Progress notes
• Care plans
• Incident management
• NDIS invoicing and claims
• Payroll and accounting
• Compliance and document management
• Reporting and analytics
• Mobile apps for support workers
• Communication and notifications

For providers, the biggest advantage is reducing the need to manage information across spreadsheets, emails and separate applications.

The NDIS itself highlights the importance of providers managing services, payments, pricing arrangements and other provider responsibilities effectively.
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Top 4 NDIS Software for Providers in Australia

1. Imploy

Imploy is an Australian care management platform designed for NDIS and home care providers. It combines care management, rostering, support coordination, workforce management, invoicing, HR and operational tools in one platform.

One of its biggest differentiators in 2026 is its use of AI in everyday provider workflows.

Key Features:

• Smart rostering & scheduling: Automatically organises shifts, matches availability, and reduces scheduling conflicts.
• Client record management: Stores client information and tracks care plans to support personalised service delivery.
• Automated bulk invoicing: Integrated with XERO, it generates bulk invoices and submits NDIS claims seamlessly with minimal manual input.
• Single Touch Payroll (coming soon): It supports direct STP submissions to the ATO for compliant payroll processing.
• Client Budgets & Funding: Track budgets in real time, align services to the right funding categories, and reduce claim errors with transparent, compliant spending controls.
• E-Signature Integration: Authorise client documents directly within Imploy using built-in eSignatures - eliminating the need for third-party subscriptions and streamlining approvals.
• Compliance tracking & reporting: Keeps all required documentation up to date and ready for audits.
• Mobile app for staff and providers: Allows users to manage shifts, notes, and updates from anywhere in real time.‍
• CRM and document management: Centralises client communication, records (like - medication record, nutritional risk screening, cognitive assessment), and important documents for easy access.‍
• Billable task management to turn every support action into a billable event.
• Custom Attributes: Imploy lets providers create unlimited custom fields for clients, staff, sites, and incidents to better match their workflows and compliance requirements.
• Reporting & Compliance: Imploy's advanced reporting suite provides real-time dashboards 
• and custom reports for service delivery, compliance, workforce performance, finances, and NDIA claims.
• SIL Management: Imploy includes dedicated SIL Management with site-based oversight, occupancy tracking, house documentation, and reporting for Supported Independent Living providers.
• Custom Forms: Imploy's Custom Forms builder enables providers to create digital forms that automatically populate records, streamlining documentation and reducing manual data entry.
• AI Features:
  - Smart Shift Matching: Uses AI to assign the most suitable support worker based on the client’s needs, staff location, availability, skills, and previous interactions -helping reduce travel time and boost consistency.
  - Intelligent Note Enhancement: Refines rough shift notes into clear, well-structured summaries by improving tone, grammar, and extracting key insights -enhancing compliance and communication.
  - AI Powered Risk Identification:  Uses AI to analyze shift notes for key phrases, rating risk from 0 to 10, with plans to allow converting high-risk notes into incidents.
  - AI Chatbot (Enterprise only, on request): Provides role-based access to company data, including shifts, client information, and financial data, available exclusively for enterprise customers upon request.

Pros:

• True all-in-one platform (no extra tools needed)
• Designed specifically for NDIS workflows
• Bulk invoicing and claims
• Strong automation reduces admin time
• Offers free plan for upto 5 users
• Advanced AI features
• Scales easily as you grow

Cons:

• More features than basic tools (learning curve for beginners)

Pricing:

• Starter Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access
• Premium Plan: $17 per user/month - includes SCHADS Awards, Bulk Client Invoicing AI Scheduler, Human Resources Module, Accounts Module, Unlimited Users‍
• Enterprise Plan: Provided on request from the Sales Team

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2. ShiftCare

ShiftCare is an Australian-owned care management platform used by disability and care providers. Its NDIS solution combines rostering, client management, billing, workforce management and mobile tools. The platform is particularly strong for providers managing teams of support workers and multiple shifts.

Key Features:

• ‍Rostering and scheduling: Providers can manage worker availability, shifts and client assignments from a central scheduling system.‍
• Support worker mobile app: Support workers can access shifts, submit notes and manage other tasks through the mobile application.‍
• NDIS billing and payment requests: ShiftCare supports NDIS payment requests, pricing and invoicing workflows. Its platform also supports NDIS-ready pricing and price-book functionality.‍
• Workforce management: The platform includes time and attendance, staff management, payroll integrations and SCHADS Award-related functionality.‍
• AI tools: ShiftCare now includes AI capabilities such as AI note rephrasing, voice transcription and AI billing intelligence designed to identify anomalies and revenue gaps.

Pros:

• Strong rostering and scheduling
• Easy-to-use mobile tools
• NDIS billing and claiming capabilities
• Workforce management features

Cons:

• Pricing increases as more advanced functionality is required
• Providers wanting highly customised enterprise workflows may need to consider more configurable platforms
• Limited Custom Reporting & Analytics
• Basic Incident & Compliance Tools

Pricing:

• Basic Plan: $9 per user/month
• Professional Plan: $15 per user/month
• Premium Plan: $25 per user/month
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3. Brevity

Brevity is an Australian NDIS and aged care provider software platform designed to cover the service delivery and administrative lifecycle. It focuses heavily on NDIS-specific workflows, including service agreements, participant funds, NDIS pricing, bulk claims and invoicing.

Key Features:

• ‍NDIS client management: Brevity provides participant and employee profiles, client funds management and service agreement functionality.‍
• NDIS billing and bulk claims: The platform includes invoicing, timesheets, NDIS bulk claims and built-in NDIS Price Guide functionality.‍
• Rostering: Providers can create and manage rosters through its rostering tools and mobile app.‍
• Care and compliance management: Features include shift notes, client goals, incident management and document management.‍
• Integrations: Brevity integrates with accounting platforms including Xero, MYOB and QuickBooks.

Pros:

• Strong NDIS-specific functionality
• NDIS Price Guide built into the platform
• Bulk claims and invoicing
• Rostering and mobile app
• Client funds management

Cons:

• Pricing is primarily based on clients rather than users, which may not suit every workforce model
• Advanced functionality can make the platform more complex for very small providers
• No AI features

Pricing:

• Lite: $4.49 per client/month
• Business: $6.49 per client/month
• Enterprise: Pricing on request
• Plan Management: $3.99 per client/month
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4. Lumary

Lumary is an Australian care management platform built natively on Salesforce. It supports disability, aged care and allied health organisations and is designed to handle more complex operational environments. Lumary's disability solution covers areas including SIL, SDA, Support Coordination and community-based services.

Key Features:

• ‍Participant and plan management: Lumary provides centralised participant records, NDIS plan tracking, funding visibility and service agreement management.‍
• Advanced rostering: The platform supports complex rostering and workforce management, including compliance-aware scheduling and leave tracking.‍
• SCHADS Award management: Lumary includes SCHADS Award management and payroll integration to help providers manage workforce costs and award requirements.‍
• Billing and revenue managementL Providers can manage NDIS claims, service agreements and revenue visibility from the platform.‍
• Reporting and business intelligence: Lumary provides dashboards and reporting tools designed to give larger organisations visibility over service delivery, workforce performance and financial outcomes.

Pros:

• Strong enterprise functionality
• Built specifically for Australian care organisations
• Powerful participant and funding management
• Complex rostering capabilities
• SCHADS and payroll functionality

Cons:

• More complex than many smaller-provider platforms
• Enterprise implementation may require more planning
• Pricing is generally less transparent than lower-cost platform
• No AI features
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Comparison Table

Why Imploy Is the Best Alternative for NDIS Providers

While each NDIS platform has its strengths, Imploy stands out as a strong alternative for providers looking for an all-in-one, AI-powered solution without the complexity or cost often associated with larger enterprise platforms.

1. AI-powered features beyond basic automation

Imploy uses AI across practical day-to-day workflows, including Smart Shift Matching, Intelligent Note Enhancement and AI-powered Risk Identification. Its AI tools can help match workers based on factors such as skills, availability and location, improve shift documentation and identify potential risks in notes.

2. One platform for multiple operations

Instead of using separate systems for rostering, care management, invoicing, HR and compliance, Imploy brings these functions together. Providers can manage participant records, rosters, progress notes, billing, workforce processes and reporting from one platform.

3. Built around Australian NDIS requirements

Imploy is designed specifically for Australian NDIS and care providers, with features supporting NDIS workflows, compliance, worker management and SCHADS-related processes. This makes it particularly relevant for providers that want software designed around the Australian care environment rather than a generic workforce platform.

4. More accessible pricing for growing providers

Cost can be a major consideration when moving to new provider management software. Imploy offers a free plan for up to five users, with paid plans starting at $17 per user/month, giving smaller providers an opportunity to start with the platform and scale as their organisation grows.

5. Designed to reduce administrative workload

Imploy connects rostering, shift records, timesheets, invoicing and claims, helping reduce repetitive data entry. Its mobile app also allows support workers to manage shifts, clock in and out and submit notes from the field.

If your goal is to reduce administrative workload while keeping rostering, participant management, compliance, billing and workforce operations connected, Imploy is one of the strongest alternatives to consider.

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Final Thoughts

The best NDIS software depends on your provider's size, budget and operational needs. Imploy, ShiftCare, Brevity and Lumary each offer different strengths across rostering, participant management, billing, compliance and workforce management.

For providers seeking an all-in-one platform with AI-powered features, automation and accessible pricing, Imploy stands out as a strong option. Before choosing, compare features, pricing, integrations and scalability to find the best fit for your organisation.

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Frequently Asked Questions

1. What is the best NDIS software in Australia in 2026?

There is no single best platform for every provider. Imploy, ShiftCare, Brevity and Lumary are four strong options, with different strengths across AI, rostering, NDIS management and enterprise operations.

2. Which NDIS software has AI features?

Both Imploy and ShiftCare currently offer AI capabilities. Imploy focuses on areas such as smart shift matching, note enhancement and risk identification, while ShiftCare offers features including AI note rephrasing, voice transcription and billing intelligence.

3. Does NDIS software handle billing and claims?

Many purpose-built NDIS platforms provide invoicing and claiming functionality. Imploy, ShiftCare, Brevity and Lumary all offer financial or NDIS claiming capabilities, although the exact workflow and integrations differ between platforms.

4What is the best NDIS software for providers of all sizes?

Imploy is a strong option for NDIS providers of all sizes, from small teams to larger organisations. Its scalable plans, all-in-one care management, rostering, compliance, invoicing and workforce tools, along with AI-powered features, allow providers to start with essential features and expand as their organisation grows.

5. What features should NDIS providers look for in software?

Look for participant management, rostering, progress notes, incident management, NDIS billing, claims, compliance tracking, reporting, mobile access and accounting integrations.