Top 5 Best Alternatives to Carelink Suite in Australia 2025

Carelink Suite, developed by Civica, is a legacy care management platform used widely in aged care, disability, and community health settings. It supports rostering, billing, service delivery tracking, and care documentation.

Carelink Suite has long been a key player in Australia’s home and community care software space. But as the care sector evolves, driven by tighter compliance needs, workforce pressures, and a growing shift toward automation, many providers are searching for more modern alternatives.

If you're evaluating the best alternatives to Carelink Suite, this guide explores top home care software options tailored to Australian providers. We compare local and cloud-first platforms that offer seamless rostering, NDIS billing, compliance tools, and mobile accessibility, without the overhead and complexity of legacy systems.

Why Look for a Carelink Suite Alternative?

Carelink Suite has supported providers for years with tools for rostering, billing, and care documentation but it comes with key limitations:

• Outdated user interface
• Limited mobile access for field staff
• Complex setup and reporting
• Fewer modern integrations
• Higher long-term support costs

These issues can slow down care delivery and make compliance harder. Modern Australian platforms now offer simpler, faster, and more scalable alternatives built for today’s NDIS and aged care needs.

Leading Alternatives to Carelink Suite

Here are some of the top platforms that stand out as excellent alternatives for Australian aged care and disability providers.

1. imploy - The Best Carelink Suite Alternative

imploy is an all-in-one care management platform built for Australian NDIS and Home Care Package (HCP) providers. Unlike many systems, it supports both funding streams, making it a versatile solution for diverse care organisations.

Whether you deliver NDIS support, aged care, or private services, Imploy makes it easy to run your business efficiently while staying compliant. It offers a modern, user-friendly alternative to more traditional systems like the Carelink Suite.

Key Features:

• Modern Interface: Clean, user-friendly design that reduces training time and improves daily efficiency.
• Full Mobile Access: A dedicated app for field staff to log notes, view schedules, and manage attendance in real time.
• Simple Setup: Fast implementation with guided onboarding and intuitive tools no need for external consultants.
• Smart Rostering: Create and assign shifts, manage last-minute changes, and track availability with drag-and-drop simplicity.
• Payroll & Invoicing: Integrated with STP, PRODA, and Xero for fast billing and payroll.
• Compliance Tools: Auto alerts for document expiry, incident tracking, and worker screening.
• Care Management: Centralised client records, care plans, and progress tracking.
• CRM & Enquiries: Built-in tools for sales, lead tracking, and onboarding.
• Real-Time Reporting: Track budgets, funding utilisation, and service delivery with live dashboards.
• AI Features:
  
  • Smart Shift Matching: AI-powered Smart Shift Matching ensures you always place the right person for the right service, automatically recommending staff based on client preferences, past reviews, proximity, and staff experience.
  • Intelligent Note Enhancement: Transforms rough shift notes into clear, compliant summaries by improving language and highlighting key observations.

Pros:

• Built for NDIS and aged care workflows
• Extremely user-friendly UI
• Very easy to learn-specially with the in-app video guides
• Affordable and scalable for teams of all sizes
• Smart rostering with real-time updates
• Dedicated mobile app for support workers
• Supplier and payroll tools to manage external services

Cons:

• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users, includes essential features like care management, rostering, and mobile access.
• Team Plan: $17 per user/month.
• Premium Plan: $19 per user/month includes payroll, HR, accounting, marketing, and unlimited storage.

2. CareMaster

CareMaster is an Australian-owned, cloud-based software solution designed for both NDIS and Aged Care providers. It offers a comprehensive, end-to-end system with a strong focus on compliance and security. CareMaster is a solid alternative for businesses of all sizes, from small providers to large organisations.

Key Features:

• Rostering & Scheduling: Create rosters with smart filters and alerts, matching workers to clients based on criteria. Includes an app for support workers and participants to stay informed.
• Invoicing & Payroll: Seamlessly generate invoices and manage payroll, with easy integration into accounting software like Xero and MYOB. Includes SCHADS award interpretation as an add-on.
• Compliance: ISO 27001 accredited for information security and includes features for incident management, document control, and regulatory compliance.
• Mobile Apps: Separate apps for administrators, support workers, and participants to manage their specific tasks and information.
• Reporting: Provides comprehensive dashboard reporting and data extraction for detailed business analysis.

Pros:

• 100% Australian-owned and operated.
• Accredited against ISO 27001 for strong data security.
• Offers an all-in-one solution for managing every aspect of a provider's business.
• Designed to be highly scalable for growing businesses.

Cons:

• Some user reviews have noted that the mobile app can require frequent re-logging.
• SCHADS award interpretation is an additional monthly cost.
• Fairly basic UI design
• No direct PRODA integration
• Limited options for workflow and dashboard customisation

Pricing:

• Essential: $16 per user/month
• Standard: $26 per user/month
• Premium: $36 per user/month

Note: Additional fees apply for features like advanced payroll and DEX reporting.

3. Lumary

Lumary is a powerful and scalable care management platform built on the robust Salesforce cloud infrastructure. This makes it an ideal alternative for larger organisations or providers who require the highest level of data security and comprehensive, data-driven insights. It serves providers in the disability, aged care, and allied health sectors.

Key Features:

• Automated Compliance & Claiming: Simplifies claiming, invoicing, and payroll with automated workflows.
• Intelligent Rostering: Optimises workforce deployment by matching workers to clients based on skills and availability, while also estimating travel costs.
• Real-time Reporting: Provides real-time data and customised reports for proactive management and informed decision-making.
• Mobile App: A user-friendly app for staff to access schedules and client details, improving communication and retention.
• Scalable Solution: Designed to grow with your business, with continuous updates to adapt to industry changes and new regulations.

Pros:

• Built on the world-class Salesforce platform, ensuring top-tier data security.
• Ideal for large-scale operations with its scalability and comprehensive reporting.
• Automates compliance and funding optimisation for multiple care types.
• Focuses on data-driven insights to improve business outcomes.

Cons:

• The system's power and complexity may result in a steeper learning curve for new users.
• Pricing may be on the higher end, making it potentially less accessible for smaller providers.

Pricing:

• Custom Pricing Only: Every plan is tailored. There are no fixed “Basic”, “Standard”, or “Premium” tiers. You must contact Lumary for a quote based on your organisational requirement.

4. HPA Plus

HPA Plus is an all-in-one business management system designed specifically for NDIS providers seeking an affordable and user-friendly solution. It’s an excellent alternative for providers transitioning from manual systems like spreadsheets, offering a straightforward and efficient way to manage daily operations.

Key Features:

• Client & Staff Management: Centralises client profiles, care plans, and staff information in one secure location.
• Mobile App: A user-friendly mobile app for field staff to clock in/out with GPS verification, add progress notes, and view schedules on the go.
• Invoicing & Billing: Simplifies invoicing based on services delivered, with seamless integration with Xero accounting software.
• Fund Tracking: Keeps a close eye on participant funding and integrates the latest NDIS Price Guide.
• Document Management: Securely store and organise essential documents for clients, staff, and your organisation to maintain compliance.

Pros:

• Affordable, making it accessible for startups and small providers.
• Easy to use and navigate, a great step up from manual systems.
• Includes essential documents and templates to simplify compliance.
• No lock-in contracts after the initial yearly subscription.

Cons:

• Primarily focused on NDIS, so may not be the best fit for providers needing extensive aged care functionality.
• Some sources are slightly conflicting on pricing details.

Pricing:

• 1–5 Users: $50/month or $500/year
• 6–40 Users: $252/month or $2,400/year
• 41–80 Users: $480/month or $4,800/year

5. Caretaskr

Caretaskr is an Australian-built, cloud-based care management software tailored for NDIS and community care providers. It offers a generous free tier designed specifically for sole traders, micro providers, and new entrants to the market. While its functionality is more limited than enterprise solutions, Caretaskr provides essential features that help small teams stay compliant, organised, and efficient.

Key Features:

• Rostering & Scheduling: Enables basic rostering with shift creation, staff-client matching, and scheduling visibility. Includes a simple mobile interface for support workers to view upcoming shifts.
• Client Management: Allows tracking of client notes, appointments, and service history, supporting a streamlined delivery of care.
• NDIS Invoicing: Generates invoices and statements that align with NDIS pricing structures, ensuring accurate and compliant billing.
• Mobile Access: Offers a mobile-friendly web version accessible via browser. Staff can log progress notes, mark attendance, and access shift details on the go.
• Data Security: Hosted on secure Australian servers, ensuring compliance with local data sovereignty requirements.

Pros:

• Free to use for small teams or sole operators.
• Built with Australian NDIS providers in mind.
• Quick setup and easy learning curve for new users.
• Good entry point for providers transitioning from spreadsheets.
  
  

Cons:

• Limited customisation and reporting capabilities.
• No built-in payroll or SCHADS award interpretation.
• Lacks deep automation or workflow features found in larger platforms.
  
  

Pricing:

• Free Tier: Full platform access, limited to 3 GB storage
• Additional Storage: A$29 per 5 GB/year
• SMS Services: $0.10 per message; optional two-way SMS is $9 per month + $0.05 per message
  

Carelink Suite Alternatives Comparison Table

Why imploy is the best alternative to Carelink Suite?

1. Built for modern Australian care providers
Carelink Suite is a capable legacy platform, but imploy is designed for today’s NDIS and Home Care Package (HCP) requirements with direct PRODA integration, SCHADS award automation, and built-in Single Touch Payroll (STP). This eliminates many of the extra steps and third-party tools often needed with older systems.

2. AI-powered rostering and smarter workflows
Unlike Carelink Suite, imploy offers AI-driven shift matching that connects the right worker to the right client based on skills, preferences, location, and history. Its Intelligent Note Enhancement feature automatically turns raw shift notes into clear, compliant records, saving time and reducing errors.

3. Everything you need in one platform
Imploy combines rostering, care management, payroll, HR, compliance, CRM, and live reporting in a single, tightly integrated system. Carelink Suite offers many modules, but imploy’s unified, cloud-first design makes it easier to manage without juggling multiple disconnected tools.

4. Transparent, scalable pricing
Imploy’s Lite plan is free for up to 5 users, and its paid plans start at just AU$17 per user/month. Carelink Suite’s pricing is more customised and often better suited to larger enterprises, making imploy more accessible for small and medium-sized providers.

5. Faster adoption and better user experience
Carelink Suite’s interface can feel dated and requires more setup. Imploy’s modern, intuitive design makes it easy for both office teams and frontline staff to start using it quickly. Plus, local support means help is never far away.

Switch to imploy and bring your care management into 2025 with smart automation, real-time insights, and easy compliance.

Final Thoughts

Carelink Suite has supported Australian care providers for many years, but its complexity, cost, and outdated interface make it less suitable for today’s fast-moving and mobile-first care environment. Whether you're seeking cost-effective scalability or a more intuitive platform for field teams, one of these five solutions will likely fit your needs.

Choose Imploy if you're looking for a powerful, end-to-end system that handles rostering, compliance, invoicing, and HR with smart automation and strong local support. It's a top recommendation for both NDIS and aged care providers in 2025.

Each of these platforms offers distinct advantages that outperform Carelink Suite in key areas like mobile access, cost transparency, and automation. Be sure to book a demo or trial to see which software aligns best with your service model.

8. FAQs: People Also Ask

1. What is the best alternative to Carelink Suite in 2025?

Imploy is widely considered the best alternative due to its all-in-one capabilities, intuitive interface, NDIS and HCP compliance, and strong support from an Australian-based team.

2. Is there a free alternative to Carelink Suite?

Yes. Imploy offers a Lite Plan free for up to 5 users, including care management, rostering, and mobile access, perfect for small teams or startups.

3. Which Carelink Suite competitor is best for NDIS providers?

Imploy, HPA Plus, and CareMaster are purpose-built for the NDIS market, offering automated billing, compliance tools, and localised workflows.

4. Can I use these Carelink alternatives for CHSP or aged care?

Yes. Platforms like Imploy, CareMaster, and Lumary are equipped to support both NDIS and aged care (HCP/CHSP) providers with the right compliance tools and reporting.

5. Do any Carelink competitors offer smart rostering features?

Imploy and Lumary both offer intelligent rostering with features like skill-based matching, travel minimisation, and availability filters to reduce admin time and improve service consistency.

6. What is the most scalable Carelink Suite alternative?

Lumary is the most scalable for large enterprise providers, while Imploy and CareMaster offer excellent scalability for small to mid-sized providers looking to grow.