NDIS Corrective Action Plan
Document issues, identify root causes, assign corrective and preventive actions, and track resolution through to closure in one structured format.
Resolve Issues, Reduce Risk and Prevent Recurrence
A Corrective Action Plan gives your team a structured way to respond when something goes wrong, such as an incident, complaint, audit finding, non-conformity or identified risk. Too often, issues are noted but never properly investigated, actions are agreed verbally with no owner or due date, and nothing changes until the same problem happens again. Our NDIS Corrective Action Plan Template walks providers through the full lifecycle of an issue, from immediate response and participant involvement to root cause analysis, corrective actions, evidence, effectiveness review and formal closure, so improvements stick and recurrence is minimised.
Inside the guide, you'll find:
- Corrective Action Plan Details & Issue Description: fields to record the Corrective Action Plan reference, dates, who identified the issue and its source (incident, complaint, audit finding, risk assessment, non-conformity or quality review), plus a clear, factual description of what happened, when, where and who was affected.
- Immediate Response & Risk Control: record the immediate steps taken to protect the participant and others, rate the current risk level from low to critical, and note any additional controls and who is responsible for them.
- Participant Involvement: guided prompts to capture the participant's views, preferences and feedback, any communication or accessibility adjustments, and whether an advocate, nominee, family member or support person was involved.
- Investigation & Root Cause Analysis: structured investigation methods and findings, a contributing factors checklist (policy, training, supervision, staffing, systems, environment and more), and space to identify the primary root cause rather than just the immediate event.
- Corrective & Preventive Actions: action tables with responsible person, priority, due date and status, example actions like policy updates, additional training and service delivery changes, plus a preventive/system improvement section to consider broader changes across other participants, workers, services and locations.
- Reportable Incident & Notification Check: assess whether the incident is reportable, record NDIS Commission notification details, reference numbers and timeframes, and any other authorities notified.
- Communication, Evidence & Effectiveness Review: track who was contacted, how and what was agreed; record evidence that actions were completed; and review whether actions addressed the root cause, reduced risk and prevented recurrence.
- Lessons Learned & Closure: capture what the provider learned and how it will be shared or incorporated into policies, training and service delivery, plus a 19-point closure checklist, authorisation, signature and Corrective Action Plan status before formally closing the plan.
Download your NDIS Corrective Action Plan Template today to investigate issues properly, fix root causes and prevent recurrence across your team.
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