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Risk Incidents and Complaints Management

Ensure NDIS compliance with Imploy's Risk Management checklist. Covers risk identification, assessment, and emergency planning for providers.

A paper and calculator being used by NDIS provider for calculating budget.

Safeguard Your Services, Manage Risks with Confidence

Navigating the complexities of NDIS compliance requires a robust approach to risk management, but developing a systematic plan from scratch can be daunting. Whether your organization is seeking certification or verification, this checklist provides a clear, structured framework to identify, assess, and mitigate risks effectively. From operational challenges to emergency response planning, this tool ensures your decision-making is risk-informed and your services remain resilient.

Inside the guide, you’ll find:

  • Comprehensive Risk Identification: A detailed breakdown of key risk areasincluding strategic, financial, operational, environmental, and compliance factors ensure no potential threat to your organization or participants is overlooked .
  • Structured Risk Assessment: Guidance on calculating risk levels by analyzing the likelihood and consequence of events, helping you prioritize actions and allocate resources where they are needed most.
  • Mitigation & Treatment Strategies: Clear definitions of risk avoidance, reduction, transfer, and acceptance to help you develop and implement proportionate and cost-effective control measures.
  • Emergency & Business Continuity Plans: Dedicated sections for preparing for disasters, preserving critical operations, and ensuring the safety and support continuity of participants and staff during unexpected disruptions.
  • Participant-Focused Assessments: Protocols for conducting individual risk assessments that sit within support plans, addressing specific needs like chronic health conditions or dependencies on daily living supports.

Download your Risk Incidents and Complaints Management Checklist today and build a safer, stronger foundation for your NDIS services.

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