Top GoodHuman Alternatives for NDIS Service Providers in 2025

As Australia’s care sector rapidly evolves, providers are looking for smarter, more intuitive software solutions to manage rostering, compliance, payroll, and client care. While GoodHuman remains a popular option, many organisations are exploring alternatives that offer deeper functionality, stronger local support, and better value.

In this guide, we explore 4 of the best alternatives to GoodHuman for NDIS providers.

1. Why Consider an Alternative to GoodHuman?

GoodHuman delivers essential tools for scheduling, client onboarding, and service agreements, but it has its limitations:

• Steeper learning curve for new users
  
  
• Limited payroll and invoicing integrations
  
  
• Customisation restrictions for reports and workflows
  
  
• Occasional performance issues with large datasets
  
  

For growing NDIS and aged care providers, these gaps can impact efficiency and client satisfaction. That’s why it’s worth considering other Australian care management platforms designed specifically for NDIS compliance, flexible workflows, and real-time team collaboration.

Top GoodHuman Alternatives for NDIS Service Providers in 2025

1. imploy – Best Overall Alternative

imploy is an all-in-one care management platform built for Australian NDIS and Home Care Package (HCP) providers. Unlike many systems, it supports both funding streams, making it a versatile solution for diverse care organisations.

Whether you deliver NDIS support, aged care, or private services, Imploy makes it easy to run your business efficiently while staying compliant. It offers a modern, user-friendly alternative to more traditional systems like the Carelink Suite.

Key Features:

• Smart Rostering: Create and assign shifts, manage last-minute changes, and track availability with drag-and-drop simplicity.
• Mobile App: Field staff can log shift notes, view schedules, and mark attendance in real time.
• Payroll & Invoicing: Integrated with STP, PRODA, and Xero for fast billing and payroll.
• Compliance Tools: Auto alerts for document expiry, incident tracking, and worker screening.
• Care Management: Centralised client records, care plans, and progress tracking.
• CRM & Enquiries: Built-in tools for sales, lead tracking, and onboarding.
• Real-Time Reporting: Track budgets, funding utilisation, and service delivery with live dashboards.
• AI Features:
  
  • Smart Shift Matching: AI-powered Smart Shift Matching ensures you always place the right person for the right service, automatically recommending staff based on client preferences, past reviews, proximity, and staff experience.
  • Intelligent Note Enhancement: Transforms rough shift notes into clear, compliant summaries by improving language and highlighting key observations.

Pros:

• Built for NDIS and aged care workflows
• Extremely user-friendly
• Responsive, local customer support
• Affordable and scalable for teams of all sizes
• Smart rostering with real-time updates
• Dedicated mobile app for support workers
• Supplier and payroll tools to manage external services

Cons:

• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users, includes essential features like care management, rostering, and mobile access.
• Team Plan: $17 per user/month.
• Premium Plan: $19 per user/month includes payroll, HR, accounting, marketing, and unlimited storage.

2. ShiftCare

ShiftCare is a cloud-based, all-in-one care management platform tailored for aged care, disability services, NDIS, and home care providers. Its primary goal is to streamline key operations such as rostering, client documentation, invoicing, HR tasks, and team communication within a single, intuitive system.

Key Features:

• Smart Rostering: Easily manage schedules with drag-and-drop functionality, shift alerts, and tools for filling open shifts quickly.
• Mobile App for Support Workers: Staff can check rosters, write progress notes, and get real-time updates directly on their smartphones.
• Client & Care Management: Maintain centralised client profiles, care plans, and give families access to relevant updates.
• NDIS Billing & Budget Tracking: Automatically generates invoices using the latest NDIS pricing and provides budget usage alerts.
• Progress Notes & Incidents: Customisable templates for daily shift notes and secure logging of incidents.
• Team Messaging: Built-in chat and instant shift notifications help keep staff connected and informed.
• Compliance & HR Management: Tracks certifications, staff qualifications, and HR files to ensure readiness and compliance.
• Third-Party Integrations: Compatible with accounting tools like Xero and MYOB, among others.

Pros:

• Fast and easy to implement.
• Cost-effective for smaller providers.
• Clean and intuitive interface.
• Responsive customer support.
• Excellent mobile usability.

Cons:

• Reporting tools are fairly basic compared to competitors.
• Limited customisation of workflows and forms.

Pricing:

• Basic Plan: $8 per user/month
• Professional Plan: $13 per user/month‍
• Premium Plan: $20 per user/month
• Enterprise plan (greater than 250 staff): custom pricing
  

3. Vertex360

Vertex360 is an NDIS software platform designed to help providers manage key aspects of their operations, including case management, rostering, invoicing, and compliance tracking. It offers a structured approach and covers many core functions, making it a viable option for providers looking to streamline basic workflows.

Key Features:

• Integrated Participant CRM: Centralized platform for managing client records, support plans, preferences, communication history, and case notes in one place.
• Roster & Timesheet Management: Schedule staff, allocate shifts, and track shift details and compliance within the platform.
• Applicant Tracking & Recruitment Tools: Built-in ATS for managing job applicants, interview coordination, and recruitment workflows
• Xero & Accounting Integration: Seamless sync of timesheets and invoices directly into Xero for real-time financial reconciliation and accuracy.
• Worker Mobile App: Support workers access schedules, participant info, submit progress notes and feedback from the mobile app.

Pros:

• Clean, User-Friendly Interface.
• Strong Recruitment & Applicant Tracking.
• Mobile App for Support Workers.
• Integrated Xero Sync.

Cons:

• No Direct PRODA Integration.
• No AI-Powered Smart Rostering.
• Limited KPI Reporting.

Pricing:

• Total Suite: $22.50 per month (1-5 users) +GST+ $99 Onboarding Charges + $3 per File - Data Migration Charge.‍
• Platinum Suite: $45 per month(1-5 users) (minimum one-year contract)+GST.
• Rollout: customised pricing.

4. Brevity

Brevity offers deep customisation options for providers managing a variety of services and staff. It includes automation tools to reduce manual work, from service agreements to timesheets and billing.

Key Features:

• Advanced Rostering & Scheduling: Allows single or group rostering, staff assignments, leave management, and integrates with mobile apps for real-time updates and clock-ins.
• NDIS-Compliant Billing & Invoicing: Pre-loaded NDIS price guides, bulk claiming, service agreements, and seamless invoicing to clients and third parties.
• Mobile & Web Accessibility: Full-featured mobile app for staff to manage rosters, submit timesheets, incident reports, and access client documents on the go.
• Customisable Platform: Flexible field layouts, forms, dashboards, user roles, and reports configured via admin tools without requiring code.
• Reporting, Analytics & Alerts: Dashboard views, custom report builder, proactive alerts for funding limits or compliance issues, and exportable analytics for KPIs.

Pros:

• Strong Accounting Integrations.
• Mobile App Access.
• Highly Customisable.
• Affordable for small providers.

Cons:

• The user interface is clunky and hard to navigate.
• Lacks automation and scalability features.

Pricing:

• Business Plan: $69.90 per user/month
• Enterprise Plan: Price on Application - offers enhanced security, API access, and custom workflows.

Comparison Table – Top GoodHuman Alternatives in 2025

Why Imploy is the Best Alternative to GoodHuman

1. Purpose-built for Australian NDIS & aged care compliance
   GoodHuman supports a wide range of care providers, but imploy is built from the ground up for Australian compliance. It offers direct PRODA integration, SCHADS award automation, and Single Touch Payroll (STP) as standard, eliminating the need for multiple add-ons and reducing admin workload.
   
   
2. Smarter, AI-driven tools
   Unlike GoodHuman, imploy includes AI-powered shift matching to automatically assign the right worker to the right client based on skills, preferences, location, and care continuity. Its Intelligent Note Enhancement transforms rough shift notes into clear, compliant documentation, saving time and improving accuracy.
   
   
3. All-in-one platform with seamless integration
   While GoodHuman offers strong care management features, imploy consolidates rostering, client management, HR, payroll, compliance, CRM, and live reporting into one unified platform. Everything works together without the friction of juggling separate systems.
   
   
4. Transparent and flexible pricing
   imploy offers a Lite plan free for up to 5 users, plus affordable Team and Premium plans from just AU$13 per user/month. GoodHuman’s per-user pricing and add-ons can become costly as you grow.
   
   
5. Faster onboarding & better usability
   With its clean interface and straightforward workflows, imploy is easier for both admins and frontline workers to adopt. Local, responsive support ensures a smooth onboarding process so you can start delivering better care sooner.
   

Final Thoughts

Choosing the right care management platform is essential for maintaining compliance, streamlining operations, and improving the quality of care. While GoodHuman is a capable solution for NDIS and aged care, its cost structure, onboarding curve, and feature set may not suit every provider, especially those seeking more automation and affordability.

Alternatives like imploy, ShiftCare, Brevity, and Vertex360 each bring unique strengths, from AI rostering and advanced compliance tracking to cost-effective pricing and mobile-first usability.

Among these, imploy stands out as the most balanced and future-ready choice, combining Australian-first compliance tools, AI-driven automation, intuitive design, and transparent pricing. Whether your goal is to boost rostering efficiency, streamline NDIS workflows, or empower your workforce with a user-friendly mobile app, imploy offers a complete platform to help care providers thrive in 2025 and beyond.

FAQs

1. Is imploy only for NDIS providers?
No. While imploy is purpose-built for NDIS, it also caters to aged care, community health, and other care service providers in Australia.

2. Does imploy integrate with payroll systems?
Yes. imploy offers STP-compliant payroll and integrates with Xero. It also connects to PRODA for NDIS compliance.

3. How does imploy’s AI shift matching work?
It analyses worker skills, availability, location, preferences, and past client feedback to assign the most suitable staff member, improving care continuity and reducing travel time.

4. Is imploy more affordable than GoodHuman?
In most cases, yes. imploy offers a free Lite plan for small teams and low-cost paid plans starting from AU$17 per user/month, with all core features included.

5. How quickly can I get started with imploy?
Many providers can be up and running in a few days thanks to imploy’s intuitive design and responsive local support team.

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