Best 4 Keen Care Alternatives for NDIS Providers

Keen Care is a well-recognised care management platform designed for NDIS and aged care providers in Australia. It offers helpful features such as a mobile-first caregiver app, guardian updates for families, and compliance-focused dashboards. While these tools make it a strong option, many providers still find themselves searching for alternatives that better meet their operational, compliance, and financial needs.

In this blog, we’ll explore why providers look for alternatives to Keen Care and highlight the best four platforms, each offering unique strengths to help NDIS organisations deliver quality care with greater efficiency.
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Why Providers Look for Alternatives to Keen Care?

Although Keen Care is popular, some providers face challenges that encourage them to consider other options. These include:

• No direct PRODA integration, making NDIS claim submissions less seamless.
• Lack of built-in payroll, HR, supplier, or CRM tools, requiring third-party integrations.
• Restricted AI functionality, compared to newer platforms with advanced workforce automation.
• Unclear pricing structures, whereas competitors often provide transparent, tiered, or even free starter plans.
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Best 4 Keen Care Alternatives for NDIS Providers

1. imploy

imploy is an all-in-one Australian-developed care management platform built to support both NDIS and HCP providers. It stands out with direct PRODA integration, built-in payroll and HR tools, a supplier portal, CRM, and advanced AI features such as smart shift matching, note enhancement, and risk detection. These tools reduce admin time while ensuring compliance across funding streams.

Key Features:

• Smart Rostering: Create and assign shifts, manage last-minute changes, and track availability with drag-and-drop simplicity.
• Mobile App: Field staff can log shift notes, view schedules, and mark attendance in real time.
• Compliance Tools: Auto alerts for document expiry, incident tracking, and worker screening.
• Care Management: Centralised client records, care plans, and progress tracking.
• Payroll & Invoicing: Integrated with STP, PRODA, and Xero for fast billing and payroll.
• Real-Time Reporting: Track budgets, funding utilisation, and service delivery with live dashboards.
• CRM & Enquiries: Built-in tools for sales, lead tracking, and onboarding.
• AI Features:
  - Smart Shift Matching: Automatically assigns the most suitable support worker based on client needs, location, skills, availability, and care continuity - reducing travel and improving consistency.
  - Intelligent Note Enhancement: Transforms rough shift notes into clear, compliant summaries by improving language and highlighting key observations.
  

Pros:

• AI-Powered Smart Matching.
• Direct PRODA Integration(Coming Soon).
• Flexible Pricing and Support for Aged Care.
• Mobile App with Geo-Attendance.
• Modern, User-Friendly Interface.
• Live Dashboards & Real-Time Reporting.
• Built for both NDIS and aged care (CHSP/HCP).
• Built-In HR & Recruitment Tools.

Cons:

• Feature-rich - some training needed for smaller teams.
• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access.
• Team Plan: $13 per user/month.
• Premium Plan: $15 per user/month - includes payroll, HR, accounting, marketing, and unlimited storage.

2. Brevity

Brevity is a cloud-based solution designed for NDIS and community care providers. It combines client management, rostering, HR, scheduling, and funding reconciliation into a single platform. With strong financial integrations(Xero/MYOB/QuickBooks), Brevity helps providers keep accurate records and generate insightful reports.

Key Features:

• Mobile & Web App Access: Staff can access rosters, submit timesheets, lodge incident reports, and view client documentation directly through the Brevity app.
• Advanced Rostering & Scheduling: Enables both individual and group shift planning, manages staff allocation and leave, and supports digital clock-ins with real-time updates.
• NDIS-Compliant Billing & Invoicing: Pre-loaded with the latest NDIS price guides, offering bulk claims, automated service agreements, and simplified invoicing for clients and third parties.
• Reporting, Analytics & Alerts: Provides live dashboards, KPI monitoring, a custom report builder, and automated alerts to highlight compliance deadlines, funding limits, or missing documentation.

Pros:

• Strong integration with accounting platforms.
• Flexible and adaptable to unique provider needs.
• Easy mobile access for frontline staff.
• Budget-friendly for smaller providers.
  

Cons:

• The user interface is less intuitive and can feel outdated.
• No self-service onboarding.
• No Single Touch Payroll integration.
• Lacks some of the automation and AI-driven scalability found in newer platforms.
  

Pricing:

• Business Plan: $69.90 per 10 users/month.
• Enterprise Plan: Price on request, includes advanced features like API access, enhanced data security, and workflow automation.

3. Nightingale

Nightingale is a cloud-based, all-in-one care management platform designed specifically for NDIS providers in Australia. It streamlines operations across client management, rostering, funding, billing, and compliance, so providers can focus on delivering quality care rather than juggling multiple systems.

Key Features:

• Billing, Payroll & Compliance: Automates invoicing, claims, and timesheets while ensuring Fair Work award interpretation and payroll compliance.
• Smart Rostering & Shift Allocation: Intelligently matches staff to clients based on skills, location, and availability, with push notifications that allow team members to bid on open shifts.
• Funding Oversight: Comes with the NDIS price guide built in, offering real-time budget tracking, visual alerts, and safeguards to prevent over-servicing.
• Mobile Apps for Staff & Clients: The mobile app supports staff with rostering, geo-enabled clock-ins, and case notes, while the client app keeps participants and families informed about progress and funding.
• Client Management Hub: Centralises client records, goals, progress updates, and documentation into a single system for easy access.

Pros:

• Real-time Funding Oversight.
• App accessibility for Staff & Clients.
• Smart Rostering.
• Enterprise-Level Security.
  

Cons:

• Complex for Smaller Teams.
• No advanced AI features.
• No Single Touch Payroll.
• No Transparent Pricing.
  

Pricing:

• Custom Pricing.
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4. Pnyx

Pnyx (also known as Comm.care) is a cloud-based care management platform built for NDIS, CHSP, and aged care providers. It simplifies client care planning, compliance, rostering, and billing through collaborative tools and automated workflows designed for small to mid-sized organisations.

Key Features:

• Care Management: Centralised client records including care plans, goals, progress notes, medications, and service delivery history, ideal for case managers and support coordinators.
• Rostering & Scheduling: Smart rostering system lets you assign workers based on availability, qualifications, and client preferences, with alerts for conflicts and overbookings.
• NDIS Bulk Invoicing: Generate compliant bulk invoices quickly using updated NDIS price guides. Auto-calculates travel, cancellations, and group supports where applicable.
• Compliance & Quality Management: Built-in tools for managing incidents, complaints, risks, and audits. Keeps you aligned with Aged Care and NDIS quality standards.
  

Pros:

• Auto‑Updated NDIS Pricing.
• Simplified CHSP/DSS Compliance.
• Smart Rostering and Scheduling.
• NDIS Bulk Invoicing.

Cons:

• Unclear pricing transparency.
• Outdated UI.
• No direct PRODA Integration.
• Limited AI Features.

Pricing:

• Professional Plan: $7 per client/month.
• Enterprise Plan: $7 per client/month + $5 per user/month.
• Add-on: Verification Package - $499 setup cost + $79/month. Certification Package - $400 setup cost + $349/month.
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Comparison Table

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Why imploy is the Best Alternative?

When comparing alternatives to Keen Care, imploy consistently stands out for its depth, flexibility, and innovation. Here’s why imploy is considered the best all-in-one choice for NDIS providers:

• Supports Both NDIS & HCP
  Most platforms are limited to NDIS, but imploy also supports Home Care Packages (HCP), giving providers the flexibility to manage multiple funding streams in one system. This makes it ideal for organisations working across disability and aged care.
• Direct PRODA Integration
  imploy connects directly with PRODA, enabling faster and more accurate NDIS claim submissions. Providers save hours on manual uploads and reduce the risk of claim rejections.
• Built-In Payroll & HR
  Instead of relying on third-party payroll and HR tools, imploy includes them natively within the platform. This integration ensures compliance with award interpretation while simplifying staff management.
• Supplier & CRM Modules
  Beyond core care management, imploy includes modules to manage suppliers, sales, and client relationships. Providers can track every aspect of their operations without switching between systems.
• Advanced AI Features
  imploy’s AI goes further than simple note transcription, offering smart shift matching, compliance support, and even risk detection in care notes. These tools improve efficiency and strengthen provider compliance.
• All-in-One Efficiency
  Many providers use separate systems for rostering, payroll, billing, and compliance, which creates duplication and inefficiencies. imploy consolidates all these functions into one streamlined platform.‍
• Transparent Pricing
  imploy offers clear, tiered pricing with options that scale as providers grow. Smaller providers can even start with a free plan, making enterprise-level functionality accessible at any stage.

Final Thoughts

Keen Care remains a solid option for many NDIS providers, but as the industry evolves, organisations are seeking platforms that go beyond the basics. Tools like imploy, Brevity, Nightingale, and Pnyx each bring unique strengths to the table, whether it’s advanced AI, financial integrations, or compliance-focused workflows.

For providers aiming to future-proof their operations, reduce administrative burden, and deliver higher-quality care, imploy stands out as the most complete and scalable choice. With its all-in-one functionality, direct PRODA integration, and AI-driven tools, it offers the efficiency and compliance confidence that modern NDIS providers need.
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FAQs

1. What should I look for in an NDIS care management platform?
Look for features that reduce admin time and ensure compliance, such as PRODA integration, automated billing, payroll, rostering, and mobile access for staff. Scalability and transparent pricing are also key when choosing the right system.

2. Which Keen Care alternative is best for small providers?
imploy is ideal for small to mid-sized providers because it offers a free starter plan with essential features, and scalable upgrades as the business grows. Brevity is also a good fit for smaller providers focused on financial reporting.

3. Which platform is best for providers managing both NDIS and HCP?
imploy is the best option, as it supports both NDIS and HCP funding streams natively in one system. Most other platforms focus only on NDIS.

4. Which option has the most advanced rostering features?
imploy uses AI Matching for smart rostering, and has the most advanced rostering features among all the alternatives.

5. How does AI help in imploy?
AI tools in imploy, like Smart Shift Matching and Note Enhancement, optimise staff allocation, reduce administrative work, and improve the quality of client documentation.

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