Explore the NDIS Code of Conduct and learn how providers can comply, protect participant rights, prevent abuse, and embed safety and integrity in everyday disability support.
The NDIS Code of Conduct is more than just a set of rules, it’s the foundation for a safe, respectful, and high-quality disability support environment. It sets the behavioural standards that every NDIS provider and worker must follow to ensure participants are treated with dignity, respect, and fairness.
In this blog, we’ll unpack what the NDIS Code of Conduct is, who must comply, why it matters, and how you can embed it into your organisation’s culture and everyday practice.
The NDIS Code of Conduct outlines the minimum standards of behaviour expected from all workers and providers delivering NDIS supports and services.
It ensures that participants receive services that are safe, ethical, and respectful - protecting their rights to choice, control, and independence.
Under the Code, NDIS providers and workers must:
Every person with a disability has the right to make their own choices about their life and support.
Providers and workers must:
Example: Allowing a participant to choose their support worker, daily activities, or how they receive personal care.
Participants trust workers with sensitive personal, medical, and financial information.
Providers must:
Example: Never discussing participant information in public places or on social media.
Support should always be provided safely and to a professional standard.
This means:
Example: Ensuring manual handling techniques are used correctly to prevent injury.
Ethical behaviour builds trust between providers, participants, and the community.
Providers and workers must:
Example: Being honest about service availability or delays, rather than overpromising.
Every worker has a duty to speak up if something isn’t right.
This includes:
Example: Reporting a co-worker who regularly ignores a participant’s care plan or safety needs.
Workers must take proactive steps to protect participants from harm.
Providers should:
Example: Taking immediate action if a participant reports financial exploitation or physical harm.
All participants deserve to feel safe and respected in every interaction.
Providers and workers must:
Example: A support worker must not make personal advances, comments, or gestures toward a participant.
Participants should always be charged fairly for services and goods.
Providers must:
Example: Not charging higher prices for mobility aids or supplies unless there’s a documented, reasonable justification (e.g., urgent delivery or specialised item).
These principles apply across all levels of service delivery - from frontline workers to senior management.
The Code of Conduct applies to everyone involved in delivering NDIS supports, including:
This broad coverage ensures that participants receive the same level of care, safety, and respect - regardless of who delivers their support. You can read the differences between Registered and Unregistered Providers in detail in our blog Registered vs Unregistered NDIS Providers: What’s the Difference?
The NDIS Code of Conduct plays a vital role in protecting people with disability and ensuring the integrity of the NDIS sector.
Safeguards their rights and wellbeing.
Ultimately, adherence to the Code isn’t just about compliance - it’s about doing the right thing and providing services that genuinely improve lives.
Embedding the Code into everyday practice requires leadership, structure, and commitment. Here are key steps to help your organisation stay compliant:
1. Strengthen Policies and Procedures
2. Train and Empower Your Workforce
3. Promote a Safe and Respectful Culture
4. Implement Effective Risk and Incident Management
5. Review Pricing and Business Practices
6. Continuous Improvement
At imploy, we understand that keeping up with NDIS compliance requirements - like the Code of Conduct can feel overwhelming, especially for small or growing providers. That’s why we’ve designed tools, templates, and resources to make compliance simple, transparent, and effective.
Here’s how we can help:
1. Ready-to-Use NDIS Policy and Procedure Templates
Our professionally written templates align with the NDIS Code of Conduct, helping you set clear expectations for staff behaviour, reporting, privacy, and service delivery.
Explore our NDIS Policy and Procedures Templates.
2. Worker Training & Orientation Resources
We provide guidance on essential staff onboarding materials, including links to the official NDIS Worker Orientation Module - Quality, Safety and You, and help you integrate this into your internal induction process.
3. Incident & Risk Management Tools
imploy’s Incident Management and Risk Assessment templates ensure your organisation meets its duty to respond promptly to concerns - a core part of the Code of Conduct.
Try: Incident Management and Report Template.
4. Continuous Improvement Support
We help providers embed compliance into everyday operations through easy-to-follow documentation, audits, and self-assessment tools, making it easier to demonstrate accountability during audits or reviews.
5. Practical Guidance & Updates
Through our blogs, guides, and compliance updates, imploy keeps you informed about key NDIS changes, helping you adapt quickly and confidently.
The NDIS Code of Conduct is more than a regulatory requirement, it’s a commitment to safe, high-quality, and person-centred care.
By understanding and applying the Code in daily practice, your organisation not only meets compliance obligations but also builds trust and delivers better outcomes for people with disability.
To learn more, visit the official NDIS Code of Conduct page on the NDIS Commission website
1. What is the purpose of the NDIS Code of Conduct?
The Code of Conduct sets minimum behavioural standards for all NDIS workers and providers. Its main goal is to ensure participants receive safe, respectful, and high-quality services while protecting their rights, choice, and independence.
2. Who must comply with the Code of Conduct?
The Code applies to:
3. What happens if a worker or provider breaches the Code?
Breaches may lead to:
4. Are casual or temporary workers required to follow the Code?
Yes. All NDIS workers, regardless of employment type, must comply with the Code when delivering support and services.
5. How can imploy support providers in staying compliant?
imploy offers: