Top 5 Bridge (NDIS) Alternatives for NDIS Providers

Bridge(NDIS) is a CRM platform designed specifically for NDIS service providers and support coordinators, with a focus on small businesses.

It specialises in managing NDIS client records, keeping client histories, documentation, and outcomes securely stored within Australia. The system also supports bulk NDIS claim generation, which can be submitted directly through its built-in PRODA integration.

If you’re looking for the best alternatives to Bridge, this guide reviews leading home care software solutions designed for Australian providers. We highlight modern, cloud-based and locally developed platforms that deliver streamlined rostering, NDIS billing, compliance management, and mobile access, without the cost and complexity of traditional legacy systems.

Why Look Beyond Bridge?

While Bridge offers robust client record management and PRODA integration, it lacks some key operational features:

• No built-in rostering or shift management.
• Complex setup and reporting.
• Lack of AI capabilities.
• No mobile app for support workers
• Limited advanced incident-reporting or real-time tracking capabilities.

These gaps may drive providers to explore other solutions that offer richer functionality, enhanced mobility, or stronger workforce tools.
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Best Alternatives to Bridge

Here are some of the top platforms that stand out as excellent alternatives to Bridge for Australian aged care and disability providers.

1. imploy - The Best All in One Alternative

imploy is a comprehensive care management platform designed for Australian NDIS and Home Care Package (HCP) providers. Its ability to handle both funding streams sets it apart, offering flexibility for a wide range of care organisations.

From NDIS and aged care to private services, imploy streamlines operations and ensures compliance, providing a modern, intuitive alternative to older, more traditional systems like Bridge.

Key Features:

• Care & Client Management: Easily create, update, and monitor care plans, track progress, and store client records in a centralised system.
• Smart Rostering: A drag-and-drop scheduler with award interpretation, live staff availability, and flexible shift allocation, ideal for last-minute changes.
• Mobile Workforce App: Support workers can view shifts, clock in/out, submit timesheets, and write notes via the mobile app.
• Compliance Management: Automated alerts for expired credentials, incident reporting, police checks, and compliance documents keep providers audit-ready.
• Payroll & Claims Integration: Integrated with Xero, STP, and PRODA (Premium plans) to streamline payroll, invoicing, and funding claims for NDIS and HCP.
• Recruitment & HR Tools: End-to-end tools for staff onboarding, screening, contract management, and recruitment tracking.
• CRM & Intake Workflow: Manage new referrals, track enquiries, and onboard clients with built-in lead management tools.
• Live Reporting: Real-time dashboards for tracking service delivery, client funding balances, budget usage, and workforce KPIs.

AI-Driven Tools:

• Smart Shift Matching: AI suggests the best-fit support worker for each shift based on skills, preferences, location, and historical data, maximising client satisfaction and minimising travel time.‍
• Note Enhancement: Transforms raw support worker notes into polished, grammatically sound summaries with clear insights and improved readability.

Pros:

• Mobile App for Support Staff.
• PRODA Integration(Coming soon)
• AI‑Powered Automation.
• Built for both NDIS and aged care (CHSP/HCP).
• Unified HR, Payroll & Rostering.
• Simplified Setup & User Experience.
• Self-onboarding, intuitive UI.
• Flexible Pricing and Support for Aged Care.

Cons:

• Feature-rich - some training needed for smaller teams.
• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access.
• Team Plan: $13 per user/month.‍
• Premium Plan: $15 per user/month - includes payroll, HR, accounting, marketing, and unlimited storage.
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2. CareMaster

CareMaster is an all-in-one care management solution built for NDIS and aged care providers. It delivers key features for managing staff, clients, billing, and compliance, all at a cost-effective price. Designed with small to mid-sized organisations in mind, CareMaster enables providers to maintain NDIS compliance without the high costs or complexity of large-scale enterprise platforms.

Key Features:

• NDIS Compliance Support: Built to meet the NDIS Quality and Safeguards Framework, simplifying audits, reporting, and regulatory requirements.
• Service Delivery Monitoring: Keeps track of planned versus delivered service hours, ensuring providers meet participant support plans.
• Smart Rostering: Pairs clients with the most suitable, qualified workers while enabling real-time shift tracking and updates.
• In-App Staff Messaging: Offers secure, instant communication between coordinators and field staff to streamline operations.

Pros:

• Cost-effective pricing, ideal for smaller providers.
• Built to support NDIS-specific workflows.
• Smart Rostering.
  

Cons:

• Interface and design are fairly basic.
• Limited options for workflow or dashboard customisation.
• No direct PRODA integration.
  

Pricing:

• Essential Plan: $16 per user/month
• Standard Plan: $26 per user/month
• Premium Plan: $36 per user/month
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3. ShiftCare

ShiftCare is a cloud-based, all-in-one care management solution designed for aged care, disability services, NDIS, and home care providers. It simplifies essential operations like rostering, client record management, invoicing, HR processes, and team communication, bringing them together in one easy-to-use platform.

Key Features:

• Smart Rostering: Easily manage schedules with drag-and-drop functionality, shift alerts, and tools for filling open shifts quickly.
• Client & Care Management: Maintain centralised client profiles, care plans, and give families access to relevant updates.
• Progress Notes & Incidents: Customisable templates for daily shift notes and secure logging of incidents.
• NDIS Billing & Budget Tracking: Automatically generates invoices using the latest NDIS pricing and provides budget usage alerts.
• Mobile App for Support Workers: Staff can check rosters, write progress notes, and get real-time updates directly on their smartphones.
• Compliance & HR Management: Tracks certifications, staff qualifications, and HR files to ensure readiness and compliance.
  

Pros:

• Clean and intuitive interface.
• Fast and easy to implement.
• Responsive customer support.
• Smart Rostering.
• Excellent mobile usability.
  

Cons:

• Limited Custom Reporting & Analytics.
• Basic Incident & Compliance Tools.
• No Single Touch Payroll.
• No built-in PRODA Integration.
  

Pricing:

• Basic Plan: $8 per user/month
• Professional Plan: $13 per user/month‍
• Premium Plan: $20 per user/month
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4. Vertex360

Vertex360 is an NDIS management platform that supports providers in handling essential operations such as case management, rostering, invoicing, and compliance monitoring. With its structured design and coverage of core functions, it serves as a practical choice for providers seeking to simplify and streamline their everyday workflows.

Key Features:

• Integrated Participant CRM: Manage client records, support plans, preferences, communication logs, and case notes from a single, centralised platform.
• Roster & Timesheet Management: Allocate shifts, schedule staff, and monitor shift details while ensuring compliance is met.
• Worker Mobile App: Give support workers easy access to schedules, participant details, progress note submissions, and feedback tools on the go.
• Applicant Tracking & Recruitment Tools: Streamline hiring with a built-in ATS for managing applicants, coordinating interviews, and tracking recruitment stages.
• Xero & Accounting Integration: Automatically sync timesheets and invoices with Xero for accurate, real-time financial reconciliation.

Pros:

• Simple, intuitive interface that’s easy to navigate.
• Robust recruitment and applicant tracking features.
• Mobile app designed for support workers.
• Seamless integration with Xero for accounting.

Cons:

• Lacks built-in payroll functionality.
• No direct PRODA connection.
• Missing AI-driven smart rostering.
• Limited capabilities for KPI reporting.

Pricing:

• Total Suite: $25 per month (1-5 users) + $99 Onboarding Charges + $3 per File - Data Migration Charge.‍
• Platinum Suite: $50 per month (1-5 users) (minimum one year contract).
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5. Brevity

Brevity is a highly configurable care management platform designed for NDIS, aged care, and disability service providers. Known for its flexibility, it helps reduce manual admin with automation tools across rostering, billing, and compliance, making it well-suited for providers needing deep customisation.

Key Features:

• Advanced Rostering & Scheduling: Supports individual and group shift planning, staff allocation, leave tracking, and integrates with mobile devices for real-time updates and digital clock-ins.
• NDIS-Ready Billing & Invoicing: Comes pre-loaded with NDIS pricing guides and includes tools for bulk claims, automated service agreements, and streamlined invoicing for both clients and third parties.
• Mobile & Web App Access: Staff can view rosters, log timesheets, submit incident reports, and access client documents via the Brevity mobile app.
• Analytics, Reporting & Alerts: Offers live dashboards, KPI tracking, a custom report builder, and alerts to flag funding thresholds, compliance deadlines, or documentation gaps.

Pros:

• Strong integration with accounting platforms.
• Flexible and adaptable to unique provider needs.
• Easy mobile access for frontline staff.
• Budget-friendly for smaller providers.

Cons:

• The user interface is less intuitive and can feel outdated.
• No direct PRODA integration.
• Lacks some of the automation and AI-driven scalability found in newer platforms.

Pricing:

• Business Plan: $6.99 per user/month‍
• Enterprise Plan: Price on request, includes advanced features like API access, enhanced data security, and workflow automation.
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Comparison Table

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Why imploy is the Best Alternative?

When it comes to finding a Bridge alternative that truly streamlines operations for NDIS and Home Care Package providers, imploy stands out. Here’s why:

• All-in-One Platform: imploy combines care management, rostering, payroll, invoicing, compliance, and reporting in a single system.
• Supports Multiple Funding Streams: imploy handles both NDIS and Home Care Package (HCP) services, making it versatile for diverse care providers.
• Mobile-Friendly: imploy provides a user-friendly mobile app for support workers, enabling real-time updates, clock-ins, and care notes.
• PRODA Integration: imploy automates bulk NDIS claims and submissions directly through PRODA, streamlining billing.
• Advanced Compliance Tools: imploy includes incident reporting, risk management, and regulatory compliance features tailored to NDIS and aged care standards.
•  Modern, Intuitive Interface: imploy is designed for ease of use, reducing administrative workload compared to older systems like Bridge.
• Innovative Features: imploy offers AI-powered tools for note-taking, risk alerts, and proactive care management.
• Scalable for Growth: imploy is suitable for small and growing providers to very large providers, adapting as your organisation expands.
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Final Thoughts

While Bridge offers a solid foundation for NDIS client management, many providers need a more versatile, modern, and mobile-friendly solution. imploy not only matches Bridge’s core functionality but also expands capabilities with rostering, payroll, compliance, and AI-powered tools. Whether you’re managing NDIS, Home Care Packages, or private services, imploy streamlines operations, reduces administrative burden, and helps your organisation stay compliant, making it the top alternative for providers looking to grow and innovate.
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FAQs

1. Is imploy suitable for both NDIS and Home Care Package providers?
Yes, imploy is designed to support both funding streams, allowing providers to manage diverse client needs in one platform.

2. Can imploy handle bulk NDIS claims?
Absolutely. imploy integrates with PRODA to automate bulk claim generation and submission.

3. Does imploy offer mobile access for staff?
Yes, the platform includes a mobile app for support workers to clock in/out, record care notes, and receive updates in real time.

4. How does imploy help with compliance?
It includes incident reporting, risk management, and regulatory compliance features tailored to NDIS and aged care standards.

5. Is imploy suitable for small providers or growing organisations?
Yes, its scalable design makes it ideal for small providers and those planning to expand, with tools to streamline administration and improve efficiency.

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