Top 5 CareMaster Alternatives for NDIS Providers

Choosing the right software is one of the most important decisions for NDIS providers. A good platform not only helps with rostering and invoicing but also ensures compliance, improves staff efficiency, and delivers better participant outcomes.

CareMaster is a well-known Australian care management system, but many providers are exploring alternatives that offer better pricing, scalability, or more advanced features. If you’re looking for a solution that truly fits your organisation’s needs, here are the top 5 CareMaster alternatives for NDIS providers in Australia.

Why Look for CareMaster Alternatives?

CareMaster is a strong platform, offering rostering, invoicing, payroll integrations, and mobile apps for providers and workers. However, some providers find it less suited to their long-term needs because of:

• Reliance on paid add-ons (e.g., SCHADS interpretation).
• Limited PRODA integration and system customisation.
• No Single Touch Payroll.
• User experience issues such as occasional mobile login difficulties.
• Pricing that increases with add-ons and advanced features.

For many providers, especially small to medium-sized organisations, the search for alternatives comes down to finding a simpler, more cost-effective, and future-proof platform.
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Top 5 CareMaster Alternatives

Here are the best 5 alternatives for CareMaster for NDIS providers:

1. imploy

imploy is a modern care management platform designed specifically for NDIS and aged care providers in Australia. Created by a provider, it understands the unique challenges of the sector and eliminates the need for juggling multiple tools.

Key Features:

• Care Management: Centralised system to store client records, update care plans, and track progress over time.
• Smart Rostering: Quickly assign and adjust shifts using a visual drag-and-drop interface, with real-time availability and last-minute flexibility.
• Mobile App: Support workers can view rosters, record notes, and check in/out of shifts directly from their phones.
• Payroll & Invoicing: Integrated with Xero, PRODA, and STP for faster billing, timesheet processing, and payroll management.
• Compliance Tools: Automatic alerts for expiring documentation, incident logging, and staff screening to maintain regulatory compliance.
• CRM & Enquiries: In-built customer relationship tools for handling leads, tracking referrals, and simplifying onboarding.
• Supplier Portal: Manage third-party providers, track external services, and streamline documentation in one platform.
• Real-Time Reporting: Interactive dashboards to monitor service delivery, track budget usage, and analyse funding in real time.
• AI Features:
  - Smart Shift Matching: Automatically assigns the most suitable support worker based on client needs, location, skills, availability, and care continuity - reducing travel and improving consistency.
  - Intelligent Note Enhancement: Transforms rough shift notes into clear, compliant summaries by improving language and highlighting key observations.

Pros:

• Smart rostering with real-time updates
• Direct PRODA integration(Coming Soon).
• Supplier and payroll tools to manage external services.
• Advanced AI features.
• Affordable and scalable for teams of all sizes.
• Dedicated mobile app for support workers.
• Excellent local support.
  

Cons:

• Feature-rich - some training needed for smaller teams.
• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access.
• Team Plan: $13 per user/month.
• Premium Plan: $15 per user/month - includes payroll, HR, accounting, marketing, and unlimited storage.

2. Nightingale

Nightingale is a cloud-based, all-in-one care management platform designed specifically for NDIS providers in Australia. It streamlines operations across client management, rostering, funding, billing, and compliance, so providers can focus on delivering quality care rather than juggling multiple systems.

Key Features:

• Client Management: Centralises client data, progress tracking, goals, and documentation.
• Funding Management: Built-in NDIS price guide with real-time spending vs. budget tracking and visual alerts to prevent over-servicing.
• Smart Rostering & Shift Bidding: Matches staff to client needs based on competency, availability, and location. Push notifications enable staff to bid on open shifts.
• Staff & Client Mobile Apps: The “Companion” app supports staff rostering, geo-enabled clock-ins, case notes; the client app keeps participants and families updated on funding and goals.
• Billing, Payroll & Award Interpretation: Automates timesheets, invoicing, claims, and ensures compliance with Fair Work award rules.
  

Pros:

• Real-time Funding Oversight.
• App accessibility for Staff & Clients.
• Enterprise-Level Security.
  

Cons:

• Complex for Smaller Teams.
• No advanced AI features.
• No Single Touch Payroll.
• No Transparent Pricing.
  

Pricing:

• Custom Pricing - provided on request by Nightingale.
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3. SupportAbililty

SupportAbility is a cloud-based, Australian-designed platform tailored for NDIS service providers. It streamlines client management, service delivery, compliance, and billing within a single integrated system.

Key Features:

• Mobile Accessibility: Available on iOS and Android, the app empowers staff to stay connected, with tools for rostering, check-ins, and case notes from anywhere.
• NDIS Invoicing & Claims: Built-in AUD price guides, finance system integrations, bulk payment request generation, invoicing exports, and real-time budget utilization tracking.
• Advanced Reporting: Powerful search-driven reporting capabilities for funding statements, goal progress, compliance documentation, client risk insights, and more
• Staff Management & HR Features: Supports rostering, documentation, tracking of staff progress and qualifications, aiding both care delivery and internal HR needs.
  

Pros:

• Targeted for NDIS Providers.
• Efficient Billing & Funding Oversight.
• Strong Mobility.
• Data-Driven Reporting.
  

Cons:

• No AI features.
• No Single Touch Payroll Integration.
• No Transparent Pricing.
  

Pricing:

• Custom Pricing - provided on request by SupportAbility.
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4. Flowlogic

FlowLogic is a compliance-focused care management system tailored to the needs of NDIS providers. It’s widely used for case management, billing, and support coordination.

Key Features:

• End-to-End Client Management: Intake, assessments, care planning, case notes.
• Rostering & Scheduling: Staff and service scheduling aligned to NDIS plans.
• Billing & Finance: NDIS integration, bulk claiming, PRODA, STP, and Xero/MYOB compatibility.
• Document & Compliance Tools: File tracking, incident reporting, audit trail generation.
• Support Coordination: Manage funding budgets, goals, and participant engagement.
  

Pros:

• Designed specifically for NDIS compliance and audits.
• Covers support coordination workflows.
• Includes strong document and tracking tools.
  

Cons:

• Less visually intuitive interface.
• NO AI features.
• Limited community reviews or transparency on pricing.
  

Pricing:

• Available on request from the vendor.
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5. HPA Plus

HPA Plus is an all-in-one care management solution built for NDIS and aged care providers. It streamlines daily operations by automating key workflows, providing secure cloud-based access, and integrating with essential systems such as NDIA, Xero, and HICAPS. With features spanning rostering, billing, and compliance, HPA Plus helps providers boost efficiency and deliver better service.

Key Features:

• Client & Case Management: Keep all essential client information in one place, including care plans, progress notes, goals, and documentation.
• Smart Rostering & Time Tracking: Schedule shifts, manage staff expenses, and track time with ease through both web and mobile platforms.
• Automated Invoicing & Billing: Generate invoices across multiple devices, with full support for NDIS price guide updates and billing based on progress notes.
• Compliance & Document Management: Store and manage compliance documents securely for clients, staff, and operations with centralised uploads.
• Integrations & API Access: Integrates with Xero, HICAPS, and NDIA, with built-in API for custom system connections.

Pros:

• NDIS and aged care ready.
• Affordable and scalable for teams of all sizes.
• Fully cloud-based with multi-device accessibility.
• Helps automate routine workflows.

Cons:

• Interfaces feel outdated.
• No AI features.
• Onboarding and training may take longer.
  

Pricing:

• Unrestricted Features Plan: $5 per user/month for 41-80 users.
• Unrestricted Features Plan: $8.4 per user/month for 1-5 users.
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Comparison Table

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Why imploy is the Best Alternative?

While all five platforms offer excellent solutions, imploy stands out as the best alternative to CareMaster for most NDIS providers.

• Purpose-built for Australian care providers: Unlike generic platforms, Imploy is designed with direct input from NDIS and aged care providers.
• AI-driven efficiency: Smart rostering and shift matching save hours of admin time while improving workforce utilisation.
• All-in-one, no add-ons: Everything you need comes built-in, lowering costs and complexity.
• Transparent, scalable pricing: No hidden fees - providers only pay for what they use.
• Superior mobile access: Intuitive mobile tools for admins, support workers, and managers ensure seamless operations.

For providers wanting a future-proof system that balances compliance, usability, and cost-effectiveness, imploy is the clear choice.

Final Thoughts

CareMaster remains a strong option, but it’s not the only one. Alternatives like Nightingale, Flowlogic, SupportAbility, and HPA Plus each bring unique strengths, from compliance to scalability.

However, imploy offers the most complete solution, combining efficiency, compliance, and affordability in one platform. For providers looking to simplify their operations and grow with confidence, imploy is the best CareMaster alternative on the market today.
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FAQs

1. Why is imploy considered the best alternative to CareMaster?
Unlike CareMaster, which relies on paid add-ons, imploy is an all-in-one platform with rostering, invoicing, compliance, and reporting included by default. This means providers avoid hidden costs while gaining a future-proof solution.

2. Does imploy integrate with NDIS and PRODA requirements?
Yes. imploy is purpose-built for Australian care providers, with direct PRODA integration, automatic updates to NDIS price guides, and tools to keep providers audit-ready at all times.

3. Does imploy offer mobile access for support workers?
Yes. imploy provides superior mobile access, allowing workers to manage shifts, log notes, and update care tasks from any device in real time. This is a core feature, not a paid extra.

4. Can I migrate from CareMaster to imploy easily?
Absolutely. imploy offers smooth onboarding and migration support, ensuring participant data, rosters, and billing records are transferred with minimal disruption.

5. How does imploy scale as my organisation grows?
imploy is fully scalable - from small providers to enterprise-level organisations without needing bolt-ons or complex upgrades, making it a long-term solution.

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