4 Best BrightHR Alternatives for NDIS Providers in Australia

BrightHR is a well-known HR and workforce management platform used by businesses across Australia. It offers tools for leave management, employee records, and HR compliance. While it’s a great general HR solution, many care providers, especially those in the NDIS, aged care, and community health sectors find that it doesn’t offer the industry-specific features they need.

If your organisation requires NDIS compliance, client care management, rostering, and localised support, you may need a platform better suited to your industry. In this blog, we’ll explore four of the best BrightHR alternatives in Australia that cater to NDIS providers, with imploy taking the top spot.

Why Consider Alternatives to BrightHR?

Not all HR systems are created equal. BrightHR is designed for general business use, which means it may not fully meet the demands of NDIS and care service providers. Here’s why you might consider an alternative:

• Industry Fit: BrightHR focuses on HR and admin tasks, but lacks specialised care-sector tools like NDIS billing or client case management.
• Client Document Management: BrightHR doesn’t provide secure storage for care plans, assessments, and participant records.
• Client Funds Management: BrightHR does not manage participant budgets or track spending against NDIS plans.
• Invoicing: BrightHR doesn’t provide any invoicing module to handle service charges or funding claims.
• NDIS Bulk Claims: BrightHR cannot submit or reconcile NDIS bulk claims through PRODA.
• Pricing & Flexibility: Some alternatives offer more competitive pricing, scalability, and no lock-in contracts.
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The Top 4 BrightHR Alternatives in Australia

BrightHR is a capable HR management platform, particularly suited for general business workforce administration. However, for many organisations, other solutions provide more competitive pricing, easier-to-use interfaces, broader integration capabilities, or specialised features tailored to specific industries.

Below are four strong BrightHR alternatives, each with an overview, key features, pros, cons, and pricing details.

1. imploy : Best for Australian Care Providers & NDIS Compliance

imploy is an all-in-one workforce platform built for Australian care and service teams, combining scheduling, compliance, payroll, and AI. It offers a unified solution to manage care delivery, workforce coordination, and business operations.

Key Features:

• Smart Rostering: A drag-and-drop scheduler with award interpretation, live staff availability, and flexible shift allocation, ideal for last-minute changes.
• Mobile Workforce App: Support workers can view shifts, clock in/out, submit timesheets, and write notes via the mobile app.
• Payroll & Claims Integration: Integrated with Xero, STP, and PRODA (Premium plans) to streamline payroll, invoicing, and funding claims for NDIS and HCP.
• Compliance Management: Automated alerts for expired credentials, incident reporting, police checks, and compliance documents keep providers audit-ready.
• CRM & Intake Workflow: Manage new referrals, track enquiries, and onboard clients with built-in lead management tools.
• AI Features:
  - Smart Shift Matching: Automatically assigns the most suitable support worker based on client needs, location, skills, availability, and care continuity - reducing travel and improving consistency.
  - Intelligent Note Enhancement: Transforms rough shift notes into clear, compliant summaries by improving language and highlighting key observations.

Pros:

• AI-Powered Smart Matching.
• Modern, User-Friendly Interface.
• Direct PRODA Integration(Coming Soon).
• Mobile App with Geo-Attendance.
• Built-In HR & Recruitment Tools.
• Flexible Pricing and Support for Aged Care.
• Live Dashboards & Real-Time Reporting.
• Built for both NDIS and aged care (CHSP/HCP).
  

Cons:

• Feature-rich - some training needed for smaller teams.
• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access.
• Team Plan: $13 per user/month.
• Premium Plan: $15 per user/month - includes payroll, HR, accounting, marketing, and unlimited storage.

2. Connecteam

Connecteam is an employee management software that helps businesses with scheduling staff, internal communications, and team training.. It combines scheduling, communication, training, and task management into a single, user-friendly app to simplify operations and boost productivity.

‍Key Features:

• Employee Time & Attendance Management
  Track work hours with a GPS-enabled time clock, geofencing, and automated timesheets. Includes PTO and leave request management, ensuring accurate payroll processing and compliance.
• Shift Scheduling & Task Management
  Plan and assign shifts with drag-and-drop scheduling, availability tracking, and templates. Manage daily tasks, recurring duties, and deadlines to improve accountability and productivity.
• Training, Onboarding & Staff Recognition
  Deliver interactive onboarding programs, courses, and quizzes for staff training. Recognize achievements with digital rewards, certificates, and gamified engagement tools.
• Communication & Engagement Tools
  Facilitate secure team chats, company newsfeeds, announcements, polls, and surveys to boost employee engagement. Includes a searchable directory and event management features.

Pros:

• Highly Customisable.
• Strong Employee Engagement Tools.
• Affordable for Small Teams.
• Clean, Intuitive UI.

Cons:

• No AI Tools.
• No Client Invoice Generation.
• No NDIS-Specific Tools.

Pricing:

• Small Business Plan: Free up to 10 users.
• Basic Plan: $29 per user/month.
• Advanced Plan: $49 per user/month.
• Expert Plan: $99 per user/month.
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3. Brevity

Brevity is a versatile care management system built for NDIS, aged care, and disability service providers. With its strong focus on flexibility, it streamlines operations by automating tasks like rostering, billing, and compliance, making it an ideal choice for organisations seeking highly customisable solutions.

Key Features:

• Advanced Rostering & Scheduling: Handles individual and group shift planning, staff allocation, leave management, and integrates with mobile devices for real-time updates and digital clock-ins.
• Mobile & Web Accessibility: Allows staff to view rosters, log timesheets, submit incident reports, and access client records directly from the Brevity app.
• Comprehensive Reporting & Alerts: Provides live dashboards, KPI tracking, a custom report builder, and automated alerts for funding limits, compliance deadlines, and missing documentation.
• NDIS-Compliant Billing & Invoicing: Preloaded with the latest NDIS pricing guides, offering bulk claim processing, automated service agreements, and efficient invoicing for clients and third parties.

Pros:

• Flexible and adaptable to unique provider needs.
• Easy mobile access for frontline staff.
• Budget-friendly for smaller providers.

Cons:

• The user interface is less intuitive and can feel outdated.
• No self-service onboarding.
• Lacks some of the automation and AI-driven scalability found in newer platforms.

Pricing:

• Business Plan: $69.90 per user/month‍.‍
• Enterprise Plan: Price on request, includes advanced features like API access, enhanced data security, and workflow automation.
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4. Lumary

Lumary is a powerful care management platform built on Salesforce, designed for large NDIS and aged care providers who need enterprise-level functionality. It offers robust tools for compliance, data management, and service delivery, but may be complex for smaller teams due to its advanced setup.

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Key Features:

• Integrated Client Management: End-to-end visibility of client records, including progress notes, goals, and care plans.
• Smart Scheduling & Rostering: Real-time staff rostering, availability tracking, and shift matching.
• NDIS & Aged Care Billing: Automated funding claims and compliance-ready invoicing for NDIS, CHSP, and HCP services.
• Mobile App for Support Workers: Allows staff to view schedules, log notes, and record outcomes on the go
• Data & Reporting Dashboards: Custom reports, KPIs, and outcomes tracking for performance-based care delivery.
  

Pros:

• Powerful data insights.
• Configurable to unique care models.
• Strong Compliance Tools.
  

Cons:

• Steep learning curve due to Salesforce complexity.
• Heavily Dependent on Salesforce.
• No AI Features.
• Long implementation times and high setup costs.
  

Pricing:

• Custom Pricing Only: Every plan is tailored. 
• There are no fixed “Basic”, “Standard”, or “Premium” tiers. You must contact Lumary for a quote based on your organisational requirements.
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Comparison Table

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Why imploy is the best alternative?

When it comes to choosing a modern, compliant, and intuitive NDIS software solution, imploy stands out as the best alternative to other platforms like Connecteam, BrightHR, Brevity, or Lumary.

Here’s why:

• All-in-One Platform: imploy combines rostering, invoicing, care management, CRM, and compliance tracking into one seamless solution, eliminating the need for multiple systems or manual spreadsheets.
• AI-Powered Efficiency: Features like Smart Shift Matching and Intelligent Note Enhancement reduce admin time and improve service quality by automatically assigning the right staff and transforming rough shift notes into clean, compliant summaries.
• Built for NDIS and Aged Care: Unlike generalist platforms, imploy is tailored specifically for Australian NDIS and home care providers, with full SCHADS compliance, PRODA integrations, and tools designed to meet NDIS Quality and Safeguards standards.
• Fast, Local Support: imploy offers responsive Australian-based support and tailored onboarding to help you get up and running quickly and confidently.
• Transparent, Competitive Pricing: No lock-in contracts or hidden fees, just straightforward pricing that scales with your organisation. You only pay for what you use.

Whether you’re just starting out or scaling your service delivery, imploy gives you everything you need to stay compliant, efficient, and client-focused - at a price that makes sense.

Final Thoughts

Choosing the right HR and workforce management platform is crucial for NDIS and aged care providers. While BrightHR offers a solid foundation for general HR tasks, it lacks the specialised tools that care providers require for compliance, rostering, billing, and client management.

Platforms like imploy, Connecteam, Brevity, and Lumary offer features tailored to the care sector, helping organisations streamline operations, reduce administrative burdens, and improve service delivery. Among these, imploy stands out as the most comprehensive, user-friendly, and industry-focused solution, offering AI-driven tools, PRODA integration, and full NDIS compliance - all at competitive pricing.

For providers looking to enhance efficiency while maintaining quality care, selecting a platform like imploy can make a significant difference in daily operations and long-term growth.
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FAQs

1. Is imploy suitable for both NDIS and aged care providers?
Yes, imploy is designed specifically for Australian NDIS and aged care providers, supporting compliance with SCHADS awards, PRODA, and NDIS Quality and Safeguards standards.

2. Can BrightHR handle NDIS billing and bulk claims?
No, BrightHR is a general HR platform and does not provide NDIS-specific billing, invoicing, or bulk claim submission capabilities.

3. Which option has the most advanced rostering features?
imploy uses AI Matching for smart rostering, and has the most advanced rostering features among all the alternatives.

4. Does imploy integrate with payroll and accounting systems?
Yes, imploy integrates with Xero, STP, and (on Premium plans) PRODA for streamlined payroll, invoicing, and funding claim management.

5. How does AI help in imploy?
AI tools in imploy, like Smart Shift Matching and Note Enhancement, optimise staff allocation, reduce administrative work, and improve the quality of client documentation.

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