NDIS CRM Software that builds better relationships
Manage participants, automate intake, and track goals, all while staying compliant with NDIS Practice Standards.
Simplify care management, stay connected.
From participant intake and goal tracking to document compliance and case notes, Imploy brings your entire client relationship into one platform. Designed for NDIS support coordinators and providers, our CRM tools help you deliver person-centered care, reduce admin time, and ensure every interaction is recorded with zero double handling.
Centralized Participant Profiles
Move away from paper files and scattered spreadsheets. Manually input and store all necessary details, upload NDIS plans, and manage service agreements in one secure digital profile.
Task Management & Compliance Alerts
Never miss a follow-up or review date. Set tasks for your team and receive automated system alerts when dates are approaching.
Mobile Case Notes & Goal Visibility
Keep a history of every shift. Staff can view participant goals and submit progress notes directly from the road.
Secure Document Management
Store and manage all participant documents in one secure, compliant cloud location. Ensure you always have the latest service agreements and risk assessments at your fingertips.
Interaction History
Keep a record of your team's interactions with participants to prevent miscommunication and information silos.
We understand the pain of managing relationships on spreadsheets!
Imploy is built by a provider, for providers. We understand the complexities of delivering quality care while maintaining personalized relationships with a growing list of participants. We have also built a provider company and struggled with fragmented data and lost notes instead of focusing on care. Imploy is an NDIS CRM Software for sole traders and providers because we’ve solved the problems you face every day.
To empower care providers through intuitive, efficient, and compliant software that simplifies relationship management, supports staff, and enhances the lives of the people they care for.
We envision a future where care providers of all sizes have access to the tools and technology they need to grow sustainably, meet regulatory demands, and focus on what matters most—delivering better outcomes for clients and communities.
Resources and Support
We know switching CRMs can be daunting. By signing up with Imploy, you get access to a 1:1 session to setup your business with us for completely FREE.
Frequently asked questions
Got questions? These FAQs are here to give you quick answers.
Can I customize the intake forms for different services?
Yes, you can build custom intake forms for different service types (e.g., SIL [Coming Soon], Community Access) to ensure you capture exactly the data you need.
Is my participant data secure and Australian privacy compliant?
Your data is encrypted and stored exclusively on secure Australian servers, ensuring full compliance with the Australian Privacy Principles (APPs) and NDIS Practice Standards.
Does the CRM integrate with the rostering and billing features?
Yes, Imploy is an all-in-one platform. Participant data from the CRM flows seamlessly into rostering for scheduling and finance for invoicing, eliminating double entry.
Can I track progress toward NDIS goals?
Yes, our Goal Tracking feature allows you to set up NDIS goals from the participant's plan and link every case note and service delivered to a specific goal for reporting.
Is prior technical expertise required to operate this platform?
No, it’s designed with a simple interface for busy carers and support coordinators. If you can use email, you can use Imploy.
How does the software help with NDIS audits?
Our system creates a complete digital audit trail. From signed service agreements to time-stamped case notes and incident reports, you can generate an audit-ready file for any participant in seconds.