Best Vertex360 Alternatives in Australia

As the NDIS landscape evolves, care providers are increasingly looking for software that goes beyond just ticking the compliance box. Vertex360 is a popular option for case management, rostering, and incident tracking, but it's not the only solution available, and not always the best fit for every provider.

If you’re looking for a more intuitive interface, direct PRODA integration, or stronger payroll and HR tools, this guide covers the top 5 Vertex360 alternatives available in Australia.

Why Look for Alternatives to Vertex360?

While Vertex360 offers a solid all-in-one experience, providers have reported some limitations that make them explore other options:

• No direct PRODA integration: Requires external systems like Xero or MYOB for NDIS claims.
• No built-in Single Touch Payroll (STP): STP compliance must be handled via external platforms.
• Complex UI for new users: Some workflows are difficult for frontline staff.
• Lack of native financial automation: Limits efficiency for providers handling large claim volumes.
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Top 5 Vertex360 Alternatives in 2025

1. imploy - The Best All-in-One Alternative

imploy is a comprehensive Australian-made platform tailored for both NDIS and aged care providers. It goes beyond billing, offering integrated tools for rostering, compliance, HR, mobile workforce management, and AI-powered automation.

Key Features:

• Client & Care Management: Centralised platform to manage client records, create and update care plans, log case notes, and monitor progress over time.
• Smart Rostering: Drag-and-drop scheduling tool with real-time staff availability, award interpretation, and last-minute shift flexibility.
• Mobile App: Allows support workers to access rosters, log shift notes, submit timesheets, and clock in/out directly from their mobile devices.
• Payroll & Invoicing: Integrated with Xero, STP, and PRODA (Premium tier) for seamless payroll, billing, and NDIS/HCP claims processing.
• Compliance Automation: Alerts for expired documentation, incident reporting, police checks, and credential tracking to ensure regulatory compliance.
• HR & Recruitment: Tools for onboarding, staff screening, recruitment pipeline tracking, and contract/document management.
• CRM & Intake Management: Built-in enquiry tools for managing referrals, lead tracking, and onboarding new clients efficiently.
• Real-Time Reporting: Live dashboards for tracking budget usage, service delivery, staff performance, and funding balances.
• AI-Powered Features:
  i) Smart Shift Matching: Uses AI to allocate the most suitable staff based on client preferences, location, skills, and history, optimising travel time and continuity.
  ii) Note Enhancement Tool: Transforms raw shift notes into clear, grammatically polished summaries with improved tone and extracted insights.

Pros:

• AI-Powered Smart Matching.
• Direct PRODA Integration(coming soon).
• Modern, User-Friendly Interface.
• Mobile App with Geo-Attendance.
• Built-In HR & Recruitment Tools.
• Flexible Pricing and Support for Aged Care.
• Live Dashboards & Real-Time Reporting.
• Built for both NDIS and aged care (CHSP/HCP).

Cons:

• Feature-rich - some training needed for smaller teams.
• Newer platform, still expanding third-party integrations.

Pricing:

• Lite Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access.
• Team Plan: $13 per user/month.
• Premium Plan: $15 per user/month - includes payroll, HR, accounting, marketing, and unlimited storage.
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2. MYP

MYP is a care management software that helps care providers spend less time on admin and more time making a difference. By automating workflows and centralising tools in one platform, MYP helps reduce administrative burdens, improve efficiency, and ensure better client outcomes.

Key Features:

• Smart Rostering & Timesheets: Tools for scheduling shifts, availability tracking, and seamless time-sheet integration.
• Automated Invoicing & Government Claiming : Integration with HICAPS, NDIA (PRODA), Service Australia Claim File, and DEX for timely billing and statements.
• Seamless System Integrations & API Access: Works with NDIA, HICAPS, XERO, and more via built-in APIs.
• Cloud-Based & Multi-Device Access: Accessible on PC, Mac, mobile and tablet via browser, with no special hardware required.
• Comprehensive Client & Case Management: Centralised client records, documents, and care plans to support person-centred care

Pros:

• Direct PRODA Integration & Automated NDIS Claims.
• NDIS & Aged Care Ready.
• Real-Time Reporting Dashboards.
• Built-In Compliance Tools.
• Strong Support & Onboarding Framework 

Cons:

• Dated User Interface.
• No AI Integration.
• Complex Setup & Training Requirements
• Higher Cost & Custom Pricing

Pricing:

MYP does not publish fixed pricing on their website. Pricing is modular and tailored, depending on:

• Number of modules selected (e.g., rostering, HR, invoicing, allied health, etc.)
• Size of organisation and number of users.
• Service types (NDIS, HCP, CHSP, etc.)
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3. Lumary

Lumary is an enterprise-grade care management system built on Salesforce, designed specifically for large-scale NDIS and aged care providers. It offers deep configurability, advanced compliance tools, and powerful data insights, but its complexity may overwhelm smaller organisations.

 Key Features:

• Advanced Client Management: Full visibility of client journeys, including care plans, case notes, progress tracking, and goal outcomes.
• Automated Billing & Claims: Handles invoicing for NDIS, CHSP, and HCP programs with built-in compliance and PRODA-ready processes.
• Dynamic Rostering & Staff Scheduling: Real-time shift management with availability tracking and staff matching.
• Compliance & Audit Tools: In-built alerts, audit trails, and secure documentation to meet regulatory obligations.
• Mobile App for Field Staff: Support workers can access shift details, update notes, and log outcomes directly from their phones.
• Custom Reporting & Dashboards: Real-time analytics, KPI tracking, and outcomes-based reporting tailored to your care model.

Pros:

• Deep Enterprise-Level Functionality.
• Automated Funding & Billing.
• Scalable Reporting & Analytics.
• Robust Compliance & Documentation Tools.

Cons:

• Complex Implementation & Setup.
• No AI Inegration.
• High Cost & Lack of Standard Pricing.
• Not Ideal for Small Providers.

Pricing:

• Custom Pricing Only: Every plan is tailored. There are no fixed “Basic”, “Standard”, or “Premium” tiers. You must contact Lumary for a quote based on your organisational requirement.
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4. CareMaster

CareMaster is a cost-effective, all-in-one management platform built for NDIS and aged care providers. Tailored for small to mid-sized organisations, it simplifies day-to-day operations like staff scheduling, client tracking, incident reporting, billing, and compliance, delivering key features without the complexity or cost of large-scale enterprise systems.

Key Features:

• Rostering & Scheduling: Enables shift planning and staff allocation with real-time updates and app-based check-ins.
• Invoicing & Payroll Integration: Integrates with Xero, MYOB, QuickBooks, and KeyPay for automated billing and award-compliant payroll.
• AI-Driven Roster Optimisation: Uses locally built AI to optimise staffing schedules, reduce travel costs, and improve shift allocation efficiency.
• Reporting & Analytics Dashboards: Real-time dashboards for key metrics, service delivery insights, and funding utilisation tracking.
• Client & Case Management: Centralises participant records, care plans, progress notes, and service delivery tracking.

Pros:

• AI-powered roster optimisation.
• Participant and support worker mobile apps.
• Robust accounting integrations.
• Inclusive feature set at lower cost.
• User-friendly interface.

Cons:

• Less advanced HR and recruitment tools.
• No PRODA Integration.
• Limited configurability and reporting depth.
• Basic UI in places.

Pricing:

• Essential Plan: $16 per user/month
• Standard Plan: $26 per user/month
• Premium Plan: $36 per user/month
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5. HPA Plus‍

HPA Plus is a comprehensive care management platform tailored for NDIS and aged care providers. It simplifies day-to-day operations by automating workflows, offering secure cloud access, and integrating seamlessly with key systems like NDIA, Xero, and HICAPS. Designed to improve efficiency, HPA Plus supports providers with everything from rostering and billing to compliance management.

‍Key Features:

• Client & Case Management: Keep all essential client information in one place, including care plans, progress notes, goals, and documentation.
• Smart Rostering & Time Tracking: Schedule shifts, manage staff expenses, and track time with ease through both web and mobile platforms.
• Automated Invoicing & Billing: Generate invoices across multiple devices, with full support for NDIS price guide updates and billing based on progress notes.
• Compliance & Document Management: Store and manage compliance documents securely for clients, staff, and operations with centralised uploads.
• Integrations & API Access: Integrates with Xero, HICAPS, and NDIA, with built-in API for custom system connections.

Pros:

• NDIS and aged care ready.
• Affordable and scalable for teams of all sizes.
• Fully cloud-based with multi-device accessibility.
• Helps automate routine workflows.

Cons:

• Interface can feel outdated.
• No AI Integration.
• User experience is less intuitive.
• Onboarding and training may take longer.

Pricing:

• Unrestricted Features Plan: $5 per user/month for 41-80 users.‍
• Unrestricted Features Plan: $8.4 per user/month for 1-5 users.
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Comparison Table

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Why imploy Is the Best Alternative to Vertex360?

While Vertex360 offers a solid range of tools for care coordination and compliance, imploy sets itself apart as the most comprehensive and future-ready solution for both NDIS and aged care providers in Australia.

Here’s why imploy outshines Vertex360:

• Built-In PRODA & STP Integration: Unlike Vertex360, which relies on third-party tools like Xero or MYOB, imploy offers direct integration with PRODA (in the Premium plan) and Single Touch Payroll, eliminating double-handling and saving time on claims and payroll.
• AI-Powered Automation: imploy leads the industry with smart automation features such as AI-based shift matching, which pairs the right worker with the right client, and a note enhancement tool that turns raw notes into polished, insight-rich documentation, helping improve quality and audit readiness.
• End-to-End HR and CRM Tools: From onboarding staff and managing compliance checks to tracking new enquiries and converting leads, imploy includes full HR and client intake features, something Vertex360 lacks entirely.
• Flexible, Transparent Pricing: imploy offers a free Lite plan for up to 5 users, and competitive monthly pricing with no annual lock-in contracts. Vertex360, in contrast, often requires fixed-term contracts and custom quotes that can be costly for smaller providers.
• Designed for Simplicity & Scale: With a modern interface, mobile-first design, and real-time reporting dashboards, imploy is user-friendly for both office staff and support workers, while still being powerful enough to support growth into aged care programs like CHSP and HCP.

Whether you're a startup provider or scaling rapidly, imploy delivers the functionality, flexibility, and future-readiness that today's care organisation needs, making it the smartest and most complete alternative to Vertex360.
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Final Thoughts

Choosing the right care management software is a critical decision for NDIS and aged care providers. While Vertex360 has served many organisations well, today’s evolving needs - from integrated payroll and compliance to AI-powered automation and client engagement, demands more agile, all-in-one platforms.

Each of the alternatives listed offers unique strengths, but imploy stands out for its combination of usability, innovation, and affordability. With built-in PRODA integration, smart rostering, full HR and CRM tools, and a pricing model that supports providers of all sizes, imploy delivers unmatched value.

As the sector continues to shift toward smarter, client-centred care delivery, adopting a platform like imploy isn’t just about replacing Vertex360, it’s about future-proofing your organisation.
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Frequently Asked Questions (FAQs)

1. What should I look for when choosing a Vertex360 alternative?
Look for core features like PRODA integration, smart rostering, mobile access, payroll compatibility (STP), compliance automation, and CRM/client records. Also consider ease of use, AI features, scalability, and transparent pricing.

2. Is imploy really free for small teams?
Yes. imploy offers a Lite Plan that is free for up to 5 users, making it ideal for solo providers or new NDIS/aged care startups. It includes essential tools like care management, rostering, and mobile access.

3. Does Vertex360 integrate with PRODA or STP directly?
No. Vertex360 requires third-party software (like Xero or MYOB) to process NDIS claims or run Single Touch Payroll. If direct integration is important to you, consider imploy.

4. Can I use these platforms for aged care programs like CHSP or HCP?
Yes. imploy, MYP, Lumary, CareMaster, and HPA Plus all support aged care programs, including CHSP and Home Care Packages (HCP). Be sure to confirm pricing and module availability for aged care use.

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