Best ShiftCare Alternatives in 2025

As Australia’s care sector rapidly evolves, providers are looking for smarter, more intuitive software solutions to manage rostering, compliance, payroll, and client care. While ShiftCare remains a popular option, many organisations are exploring alternatives that offer deeper functionality, stronger local support, and better value.

In this guide, we explore 5 of the best alternatives to ShiftCare.

1. Why Consider an Alternative to ShiftCare?

ShiftCare offers essential tools for scheduling, documentation, and client management, but it has its limitations:

• Higher cost at scale
• Limited automation and AI
• Basic admin tools on mobile
• UI and reporting gaps

These gaps can hinder efficiency for growing NDIS and aged care providers. That’s why it’s worth considering other Australian options designed specifically for our complex funding models and compliance standards.

2. Best Alternatives to ShiftCare

1. imploy - The Best ShiftCare Alternative

imploy is an all-in-one care management platform built for Australian NDIS and Home Care Package (HCP) providers. Unlike many systems, it supports both funding streams, making it a versatile solution for diverse care organisations.

Whether you deliver NDIS support, aged care, or private services, imploy makes it easy to run your business efficiently while staying compliant.

Key Features:

• Smart Rostering: Create and assign shifts, manage last-minute changes, and track availability with drag-and-drop simplicity.
• Mobile App: Field staff can log shift notes, view schedules, and mark attendance in real time.
• Payroll & Invoicing: Integrated with STP, PRODA, and Xero for fast billing and payroll.
• Compliance Tools: Auto alerts for document expiry, incident tracking, and worker screening.‍
• Care Management: Centralised client records, care plans, and progress tracking.‍
• CRM & Enquiries: Built-in tools for sales, lead tracking, and onboarding.‍
• Real-Time Reporting: Track budgets, funding utilisation, and service delivery with live dashboards.‍
• AI Features:
  - Smart Shift Matching: Automatically assigns the most suitable support worker based on client needs, location, skills, availability, and care continuity - reducing travel and improving consistency.
  - Intelligent Note Enhancement: Transforms rough shift notes into clear, compliant summaries by improving language and highlighting key observations.

Pros:

• Built for NDIS and aged care workflows
• Extremely user-friendly
• Responsive, local customer support
• Affordable and scalable for teams of all sizes
• Smart rostering with real-time updates
• Dedicated mobile app for support workers
• Supplier and payroll tools to manage external services

Cons:

• Newer platform, still expanding third-party integrations

Pricing:

• Lite Plan: Free for up to 5 users - includes essential features like care management, rostering, and mobile access.
• Team Plan: $13 per user/month.
• Premium Plan: $15 per user/month - includes payroll, HR, accounting, marketing, and unlimited storage.

2. CareMaster

‍CareMaster is an all-in-one NDIS and aged care platform that helps small to mid-sized providers manage staff, clients, incidents, billing, and reporting - offering essential features at an affordable price without the complexity of enterprise systems.

Key Features:

• Rostering, Invoicing, HR & Payroll: Streamlines staff scheduling, billing, and payroll processing with built-in HR tools.
• Xero Integration: Direct sync with Xero for seamless accounting and financial reporting.
• Digital Forms & Client Management: Centralised system for managing client records, care plans, and digitally signed forms.
• Incident Reporting & Service Bookings: Supports real-time incident logging and easy booking of services.
• Secure Cloud Document Storage: Safely stores agreements, notes, and files with role-based access control.

Pros:

• Competitive pricing.
• Mobile app for staff and clients.
• Built around NDIS workflows.
• Strong compliance features.

Cons:

• The UI feels outdated or complex for modern users.
• Fewer customisation options.
• Not ideal for large or high-growth organisations.

Pricing:

• Essential Plan: $16 per user/month
• Standard Plan: $26 per user/month‍
• Premium: $36 per user/month
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3. Brevity

Brevity offers deep customisation options for providers managing a variety of services and staff. It includes automation tools to reduce manual work, from service agreements to timesheets and billing.

Key Features:

• Advanced Rostering & Scheduling: Allows single or group rostering, staff assignments, leave management, and integrates with mobile apps for real-time updates and clock-ins.
• NDIS-Compliant Billing & Invoicing: Pre-loaded NDIS price guides, bulk claiming, service agreements, and seamless invoicing to clients and third parties.
• Mobile & Web Accessibility: Full-featured mobile app for staff to manage rosters, submit timesheets, incident reports, and access client documents on the go.
• Customisable Platform: Flexible field layouts, forms, dashboards, user roles, and reports configured via admin tools without requiring code .
• Reporting, Analytics & Alerts: Dashboard views, custom report builder, proactive alerts for funding limits or compliance issues, and exportable analytics for KPIs.

Pros:

• Strong Accounting Integrations.
• Mobile App Access.
• Highly Customisable.
• Affordable for small providers.

Cons:

• The user interface is clunky and hard to navigate.
• Lacks automation and scalability features.

Pricing:

• Business Plan: $6.99 per user/month
• Enterprise Plan: Price on Application - offers enhanced security, API access, and custom workflows.
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4. Lumary

Lumary is a purpose-built, cloud-based care‑management platform built on Salesforce, designed to help disability, aged care, allied health, and ABA therapy providers streamline administrative workflows like scheduling, billing, and compliance.

Key Features:

• Integrated Client Management: End-to-end visibility of client records, including progress notes, goals, and care plans.
• Smart Scheduling & Rostering: Real-time staff rostering, availability tracking, and shift matching.
• NDIS & Aged Care Billing: Automated funding claims and compliance-ready invoicing for NDIS, CHSP, and HCP services.
• Compliance & Risk Management: Built-in alerts, documentation, and audit trails to support sector regulations.
• Mobile App for Support Workers: Allows staff to view schedules, log notes, and record outcomes on the go.
• Data & Reporting Dashboards: Custom reports, KPIs, and outcomes tracking for performance-based care delivery.

Pros:

• Powerful data insights.
• Configurable to unique care models.
• Strong Compliance Tools.
• Excellent Data Security.

Cons:

• Steep learning curve due to Salesforce complexity.
• Heavily Dependent on Salesforce.
• Long implementation times and high setup cost.

Pricing:

• Custom Pricing Only: Every plan is tailored. There are no fixed “Basic”, “Standard”, or “Premium” tiers. You must contact Lumary for a quote based on your organisational requirement.
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5. MYP Corporation

MYP Corporation is a care management platform that streamlines admin by automating workflows and centralising key tools, helping providers work more efficiently and focus more on delivering quality client care.

Key Features:

• Smart Rostering & Timesheets: Tools for scheduling shifts, availability tracking, and seamless time-sheet integration.
• Automated Invoicing & Government Claiming : Integration with HICAPS, NDIA (PRODA), Service Australia Claim File, and DEX for timely billing and statements.
• Seamless System Integrations & API Access: Works with NDIA, HICAPS, XERO, and more via built-in APIs.
• Cloud-Based & Multi-Device Access: Accessible on PC, Mac, mobile and tablet via browser, with no special hardware required.
• Comprehensive Client & Case Management: Centralised client records, documents, and care plans to support person-centred care

Pros:

• Modular & Scalable.
• NDIS & Aged Care Ready.
• Automation & Workflow Efficiency.
• Built-In Compliance Tools.
• Cloud-Based & Multi-Device Access.

Cons:

• Dated User Interface.
• Limited mobile app functionality.

Pricing:

MYP does not publish fixed pricing on their website. Pricing is modular and tailored, depending on:

• Number of modules selected (e.g., rostering, HR, invoicing, allied health, etc.)
• Size of organisation and number of users.
• Service types (NDIS, HCP, CHSP, etc.)
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Comparison Table: ShiftCare vs Alternatives

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Final Thoughts

Choosing the right software is about more than just ticking boxes. It’s about empowering your care team, staying compliant, and running an efficient, scalable operation. While ShiftCare is widely used, it may no longer meet the growing demands of modern Australian care providers.

If you’re looking for a smarter, all-in-one platform designed for the future of care, imploy stands out as the best ShiftCare alternative in 2025.

Frequently Asked Questions

1. What should I look for in a ShiftCare alternative?
When comparing alternatives, focus on features that matter most to your business, such as rostering, payroll integration, mobile apps, NDIS/HCP compliance, automation, and ease of use. Local support, scalability, and pricing transparency are also key.

2. Which alternative is best for both NDIS and aged care services?
imploy is the only platform on this list designed to manage both NDIS and Home Care Packages natively, making it ideal for dual-service providers.

3. Which option is the most affordable for small teams?
Brevity offers a very low starting price at $6.99/user/month, and imploy has a free Lite Plan for teams of up to 5 users - both great options for small providers or startups.

4. Do any of these platforms support AI or automation features?
Yes. imploy stands out with AI-driven smart shift matching and note enhancement. Lumary and ShiftCare also support AI in compliance, matching, and billing workflows. Most others focus more on manual or basic automation.

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